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Clinical Coordinator

Company: LabSolutions
Location: Atlanta
Posted on: December 6, 2017

Job Description:

Job DescriptionThe Clinical Coordinator will handle all inbound customer contacts received by telephone, electronically, in writing and in person. They will answer inquiries regarding supply request, test results, requests, and test requirements. They will troubleshoot inquiries and follow-up with customers on issues that cannot be resolved immediately. The Clinical Coordinator acts as a liaison between our clients/customers and the laboratory technical staff for problem resolution. They need to be committed to assisting customers and providing high quality professional service.In addition to providing information about LabSolutions laboratory services and the current status of lab testing, the Clinical Coordinators provide phone and fax notification for Laboratory Critical Values and STAT results and prepares various reporting on a regular basis.This position also functions to find solutions for all issues requiring follow-up with the client. Working in conjunction with Clients, Couriers, Processing and Laboratory departments, the Clinical Coordinators notify the clients of testing that cannot be performed due to concerns about specimen integrity or insufficient volume of testing. They handle all notification to clients of any pre-analytical and post-analytical concerns. The Clinical Coordinators also notifies of orders for which samples have not yet been received, or of questions concerning the client's request for testing.Requirements:College DegreeExperience in Healthcare Industry strongly preferred.Experience in a customer interfacing role is preferred.Ability to project a professional image through formal and informal communication to internal and external customersExcellent interpersonal and oral and written communication skills.Strong computer and organizational skillsAbility to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.Responsive problem solver and action oriented.Ability to learn new techniques and performs multiple tasks simultaneously.While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day. The employee must occasionally lift and/or move items up to 50 pounds. Company DescriptionLabSolutions is an independent, state of the art, diagnostic laboratory located in Atlanta, Georgia. We provide full service laboratory testing to physicians and health care providers in order to empower all parties involved to take greater control and care of their health, safety and well being.

Keywords: LabSolutions, Atlanta, Clinical Coordinator, Healthcare, Atlanta, Georgia

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