Health Client Leader

Company: Alight Solutions
Location: Atlanta
Posted on: March 20, 2023

Job Description:

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.Health Client Leader IIIThe Client Leader has overall accountability for all aspects of administration for their aligned client portfolio while delivery exceptional business results to Alight. The Client Leader creates a delivery strategy and then leverages their team to execute with precision and high-quality leading to exceptional client satisfaction. A high performing Client Leader understands the client's own strategy and ensures that Alight is bringing the right solutions and people into the conversation.What does a day in the life look like?The Client Leader is the General Manager of their client team. On a day to day basis, the Client Leader leverages their team and resources to deliver exceptional results to our clients and Alight. You will be able to quickly pivot and flex to proactively meet all challenges facing administration delivery. Overall, day to day activities could include: -Providing expertise on broad market trends, solutions, operations, compliance, and product currency -Act as both a client and an Alight advocate, as needed -Taking actions to ensure profitable results -Taking actions to ensure high quality operational effectiveness -Ensure a client specific roadmap is developed and delivered to the client -Act in overall governance and stewardship capacity for aligned clients -Develop and grow team through personal connections -Ensuring client and Alight projects are delivered on time, on budget, and with high quality -Lead Alight internal projects to grow our business -Accountable for health administration to client(s) -Expert in managing client relationships and leading teams -Agent of change -Brings a strong, solution focused Point of View to all conversations -Have a strong understanding of Alight's solutionsThe Client Leader is accountable for delivery a broad spectrum of tasks, including:Client Delivery Focus -Play a vital role in the managing, creation and presentation of the materials for client stewardship meetings -Understands what success looks like to all parties and then ensures execution to deliver -Participates in important project debriefs with the client (including Annual Enrollment) -Consults clients on best practices and legislative changes, when needed -Ensure solutions developed meet client needs -Develops and grows relationships with all levels at client -Participates in strategic conversations with the client -Takes actions to ensure smooth contract renewalsProject & Administration Delivery -Understands mitigation plans for client team projects and ongoing work -Oversees and approves client action plans -Ensures Continuous Improvement (CI) projects are effective and purpose driven for clients -Ensures overall operational delivery of a client team -Aware of potential E&O and opportunities to mitigate as well as participates in E&O conversations with Alight Leadership/Client -Creates resource strategy to meet business deliverables -Acts leadership connection with peers in Customer Care Teams, Shared Services, Point Solutions elsewhere in AlightTeam Development -Sets the tone for colleague and team development with managers -Acts as mentor and coach to all -Develops colleagues to be ready for next role -Coaches team members how to deliver proactive feedback and is willing to have the tough conversation. -Leads training courses for domain and operational fundamentals -Performs extracurricular activities and participates in ad hoc initiativesBy applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.New York Equal Pay for Equal Work Act Statement.Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances:Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $121,000.00/year (for full time employees) and the estimated maximum base salary for this role of $269,600.00/year (for full time employees). In addition to a base salary, this position may be bonus eligible. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight-Benefits-US22DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

Keywords: Alight Solutions, Atlanta , Health Client Leader, Healthcare , Atlanta, Georgia