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Medical Interpreter- Full- Time- Kennestone Hospital

Company: WellStar Health System, Inc.
Location: Dallas
Posted on: January 28, 2023

Job Description:

Overview

The medical interpreter will provide consecutive, simultaneous, and sight interpretation to patients and their families with limited English proficiency (LEP) in order to enhance patients' and family members' understanding of medical procedures, treatment options, discharge instructions, patient and family education and follow-up care. Interpretation services should be provided in compliance with hospital policies and procedures, professional healthcare interpreter code of professional conduct, and HIPPA Standards. Promotes the appropriate usage of language access services at WellStar, in all modalities; in-person, over-the-phone, and video remote interpreting. The interpreter will perform other related duties incidental to the work described below.

Responsibilities

Core Responsibilites and Essential Functions

  • Provide timely and accurate interpretation to patients and facilitate translation requests. Ensure that information pertaining to the patients' outpatient services; hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments) and health care education are accurately communicated. Maintain confidentiality in all matters related to patient care and visitor issues of non-English speaking patients and families. During interpretation, convey the exact message as opposed to summarizing the information in a way that is subjective Collaborate with providers as a multi-disciplinary team member to assist with quality improvement measures for patients with limited English proficiency (LEP). Assist with document translation.
  • Promote customer satisfaction related to WellStar mission, vision, and values. Conduct patient rounding along with providers (inpatients and ED) Notify supervisor of any issues that may be problematic for LEP patients and families Follow-up with patient or patient's family members to address identified issues/concerns Educate WellStar team members regarding cultural and language issues that may be barriers to care Utilize and develop internal resources to enhance knowledge and skills to support excellent customer service standards and performance improvement processes.
  • Participate in continuing education programs and competency training to enhance professional role. Maintain language skills and competencies by participating in annual educational trainings, cultural and linguistic competency trainings and other professional development opportunities. Monitor emerging national policies, research and model practices regarding language access services. Ensure familiarity with the following documents: National Council on Interpreting in Health Care (NCIHC) Standards of Practice and Code of Ethics and national Cultural and Linguistically Appropriate Services (CLAS) standards Identify self and team learning needs and seek opportunities for ongoing professional improvement.
  • Performs administrative tasks relative to the position Maintain accurate and timely documentation on all requests for interpretation services as well as the provision of services. Demonstrate knowledge of how to access non-Spanish language assistance, including those for patients who are deaf or hard of hearing.
  • Mandatory Requirements Annual Required Education Annual Development (i.e. GAMES, Infection Control, Physical Ed., etc.) Required for All Jobs
    • Performs other duties as assigned
    • Complies with all WellStar Health System policies, standards of work, and code of conduct.

      Qualifications

      Required Minimum Education
      • High school graduate Required and
      • two (2) years experience as a medical interpreter in a health care setting Required or
      • Associate's Degree in Spanish with 1-3 years experience in health care setting. Required or
      • Bachelor's Degree in Spanish with 1-3 years experience in health care setting. Required and
      • MUST provide proof of medical interpreter training - minimum of 40 hours Required and
      • National Certification for Healthcare Interpreters from the Certification Commission for Healthcare Interpreters (CCHI) Preferred Required Minimum Experience
        • minimum 2 years years experience in a healthcare setting and strong knowledge of medical vocabulary and body systems in both English and Spanish. Required and
        • minimum 2 years experience in customer service in a health care setting and ability to work with a wide range of people of diverse cultural/socio-economic backgrounds Required and
        • Assessed competencies at professional interpreter level, as indicated in a language/interpreting skills competency test administered by an impartial organization (To be completed upon hire if not completed in advance). Required and
        • Experience and/or education as an English/Spanish (written) translator Preferred Required Minimum Skills
          • Superior fluency in English and Spanish both oral and written. High
          • Assessed competencies at professional interpreter level, as indicated in a language skills competency test administered by an impartial organization. High
          • If applicable, must be able to translate (written documents) English to Spanish and Spanish to English. High
          • Excellent communication skills. High
          • Strong medical vocabulary required. High
          • Excellent organizational, problem-solving and interpretation skills. High
          • Native or near native fluency in Spanish with strong writing and speaking skills in English. High Required Minimum License(s) and Certification(s)
            • CCHI - Cert Comm Healthcare Interpret CoreCHI or CHI Preferred Preferred Additional Licenses and Certifications

Keywords: WellStar Health System, Inc., Atlanta , Medical Interpreter- Full- Time- Kennestone Hospital, Healthcare , Dallas, Georgia

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