Company: WellStar Health System, Inc.
Posted on: January 27, 2023
Core Responsibilites and Essential Functions
- Provide timely and accurate interpretation to patients and
facilitate translation requests. Ensure that information pertaining
to the patients' outpatient services; hospitalization, (i.e.
advance directives, consents from treatment, diagnosis and
prognosis, treatment plan, follow-up appointments) and health care
education are accurately communicated. Maintain confidentiality in
all matters related to patient care and visitor issues of
non-English speaking patients and families. During interpretation,
convey the exact message as opposed to summarizing the information
in a way that is subjective Collaborate with providers as a
multi-disciplinary team member to assist with quality improvement
measures for patients with limited English proficiency (LEP).
Assist with document translation.
- Promote customer satisfaction related to WellStar mission,
vision, and values. Conduct patient rounding along with providers
(inpatients and ED) Notify supervisor of any issues that may be
problematic for LEP patients and families Follow-up with patient or
patient's family members to address identified issues/concerns
Educate WellStar team members regarding cultural and language
issues that may be barriers to care Utilize and develop internal
resources to enhance knowledge and skills to support excellent
customer service standards and performance improvement
- Participate in continuing education programs and competency
training to enhance professional role. Maintain language skills and
competencies by participating in annual educational trainings,
cultural and linguistic competency trainings and other professional
development opportunities. Monitor emerging national policies,
research and model practices regarding language access services.
Ensure familiarity with the following documents: National Council
on Interpreting in Health Care (NCIHC) Standards of Practice and
Code of Ethics and national Cultural and Linguistically Appropriate
Services (CLAS) standards Identify self and team learning needs and
seek opportunities for ongoing professional improvement.
- Performs administrative tasks relative to the position Maintain
accurate and timely documentation on all requests for
interpretation services as well as the provision of services.
Demonstrate knowledge of how to access non-Spanish language
assistance, including those for patients who are deaf or hard of
- Mandatory Requirements Annual Required Education Annual
Development (i.e. GAMES, Infection Control, Physical Ed., etc.)
Required for All Jobs
- Performs other duties as assigned
- Complies with all WellStar Health System policies, standards of
work, and code of conduct. Qualifications
Keywords: WellStar Health System, Inc., Atlanta , Medical Interpreter, Healthcare , Emerson, Georgia
Didn't find what you're looking for? Search again!