Medical Interpreter

Company: WellStar Health System, Inc.
Location: Emerson
Posted on: January 27, 2023

Job Description:

Responsibilities

Core Responsibilites and Essential Functions

• Provide timely and accurate interpretation to patients and facilitate translation requests. Ensure that information pertaining to the patients' outpatient services; hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments) and health care education are accurately communicated. Maintain confidentiality in all matters related to patient care and visitor issues of non-English speaking patients and families. During interpretation, convey the exact message as opposed to summarizing the information in a way that is subjective Collaborate with providers as a multi-disciplinary team member to assist with quality improvement measures for patients with limited English proficiency (LEP). Assist with document translation.
• Promote customer satisfaction related to WellStar mission, vision, and values. Conduct patient rounding along with providers (inpatients and ED) Notify supervisor of any issues that may be problematic for LEP patients and families Follow-up with patient or patient's family members to address identified issues/concerns Educate WellStar team members regarding cultural and language issues that may be barriers to care Utilize and develop internal resources to enhance knowledge and skills to support excellent customer service standards and performance improvement processes.
• Participate in continuing education programs and competency training to enhance professional role. Maintain language skills and competencies by participating in annual educational trainings, cultural and linguistic competency trainings and other professional development opportunities. Monitor emerging national policies, research and model practices regarding language access services. Ensure familiarity with the following documents: National Council on Interpreting in Health Care (NCIHC) Standards of Practice and Code of Ethics and national Cultural and Linguistically Appropriate Services (CLAS) standards Identify self and team learning needs and seek opportunities for ongoing professional improvement.
• Performs administrative tasks relative to the position Maintain accurate and timely documentation on all requests for interpretation services as well as the provision of services. Demonstrate knowledge of how to access non-Spanish language assistance, including those for patients who are deaf or hard of hearing.
• Mandatory Requirements Annual Required Education Annual Development (i.e. GAMES, Infection Control, Physical Ed., etc.) Required for All Jobs
  • Performs other duties as assigned
  • Complies with all WellStar Health System policies, standards of work, and code of conduct. Qualifications
    
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Keywords: WellStar Health System, Inc., Atlanta , Medical Interpreter, Healthcare , Emerson, Georgia