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Senior Manager, SaaS Product Support

Company: Honeywell
Location: Atlanta
Posted on: November 11, 2019

Job Description:

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell.

There is no better time to join the team, showcase your skills and play a key part in advancing our offerings, market presence and culture.

The Senior Manager, Cloud Support position is responsible for operational delivery and support of cloud infrastructure used for Honeywell Forge Industrial Offerings including Connected Performance Services 1.5, which is developed on a HON owned private cloud namely Virtual Engineering Platform. These products are focused on improving Enterprise Process Performance in the continuous manufacturing industries (Process, Petrochemical & refining).

You will be working with solution architects and product owners to identify secure and cost-effective deployment strategies for customers and will help deliver & support the cloud infrastructure. You will be acting as a single point of contact for delivering deployment strategies, including the definition of Disaster recovery, business continuity and data retention plans for HCP cloud offerings.


  • Own operations and administration of Connected Performance Services V1.5 ( to ensure reliability, recoverability and optimum performance.
  • Deliver service availability at or greater than 99.5% uptime in the cloud at specified concurrency and performance levels.
  • Work with internal and external partners and vendors to maintain 24x7 global operations support.
  • Deploy and utilize automation tools to minimize human operational requirements, provide flexibility and elasticity across cloud infrastructure providers, and facilitate easy movement to and from the cloud.
  • Create, manage and report against KPIs for the platform's operation, overseeing all platform change management and deployment activities.
  • Implement and maintain full operational compliance against various security and compliance requirements.
  • Consistently improve performance and reliability as the platform scales, driving continuous improvement through operational metrics.
  • Partner with cloud architects and product owners to prioritize and execute improvements to the platform.
  • Provide people leadership for the team, including designing training programs, on boarding programs, and identifying key players within the organization

Keywords: Honeywell, Atlanta , Senior Manager, SaaS Product Support, Executive , Atlanta, Georgia

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