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Security Operations Manager

Company: PSI Security Service - Georgia
Location: Marietta
Posted on: November 11, 2019

Job Description:

Job Description
The Security Operations Manager is responsible for overseeing the daily security presence on our client's property in the Atlanta and Surrounding areas. The Security Operations Manager will be responsible for 2,000-3,000+ hours of security guard account hours per week. Accounts will range in size and location to include multiple "cold start" accounts. Accounts can range from 24 hours per week to 1,200 hours per week on average.

  • Provide 24 hours a day, 7 days a week supervision to all of your assigned accounts. Must be able to work an extremely flexible schedule. This position may require you to work day shifts, afternoons or nights, to include weekends. The Operations Manager must answer all calls, texts and emails promptly.
  • Conduct quality assurance inspections, employee welfare visits and communicate effectively with officers assigned to your team.
  • Respond to client account during emergencies.
  • Provide site-specific training to new security officers.
  • Maintain, deliver and install equipment (radios, TrackTik guard tour management systems, cell phones, vehicles, golf carts, uniforms, paychecks etc.).
  • Control and manage new job start-ups to include permanent and temporary assignments.
  • Assist clients with special requests.
  • Schedule replacement officers for vacant posts and call offs.
  • Review payroll time cards, update ehub and winteam scheduling software to insure proper employee scheduling and payroll.
  • Be able to manage and hold down overtime utilizing multiple proven techniques.
  • Assist by transporting security guards to sites when necessary and sitting post when you are left with no other options until relief is scheduled.
  • Provide excellent customer service and communication to all of the clients assigned to your team.
  • Provide honest, responsive, unsurpassed support and respect to all employees assigned to your team.
  • Be proactive, ability to plan ahead and foresee the needs of your team and company before issues arise.
  • And any other duties deemed necessary by the executive team.
    • Motivated, able to work independently and make decisions. Excellent communication skills (written/verbal).
    • Strong leadership and coaching skills.
    • Valid driver's license and working vehicle required.
    • Ideally have a working knowledge of guard tour management systems such as TrackTik or Guardtek.
    • Ideally have a working knowledge of Winteam - time management and scheduling software.
    • A working knowledge of Microsoft products such as Word, Excel, Power Point, etc.
      Excellent interpersonal skills.Job Type: Full-timeSalary: $32,000.00 to $52,000.00 /year

Keywords: PSI Security Service - Georgia, Atlanta , Security Operations Manager, Executive , Marietta, Georgia

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