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Senior Manager, Network Strategy & Development

Company: LogistiCare
Location: Atlanta
Posted on: August 17, 2019

Job Description:

The Senior Manager will report directly to the Director of Network Strategy and Development (S&D). This is an important role as LogistiCare Circulation builds its Network and successfully deploys its services to achieve our clients' business goals. The role requires a set of skills and traits such as communication, executive presence, collaboration, analytics, technical aptitude, team building, and accountability. As a leader at LogistiCare Circulation this individual must demonstrate an appreciation for and commitment to the company's mission, culture, and brand in the marketplace.
The Senior Manager (SM) is responsible for organizing and supervising a team of project managers and specialists on each project and for ensuring the appropriate tactics are used to affect the best possible outcomes. The SM is also responsible for building strong relationships with network and client leaderships and resolving issues escalated by both LogistiCare Circulation and Networks. The SM will be responsible for multiple network development initiatives simultaneously and is expected to travel nationally up to 50%.

ESSENTIAL FUNCTIONS:
Oversee network developments, ensuring strong network results and compliance with the LogistiCare Circulation service model;
Lead and manage project teams (consists of members within and outside the department) to ensure timely and effective completion of project assignment and other tasks;
Mentor and coach Project Managers and Specialists in their professional growth and specifically in the performance of their project management and implementation tasks;
Collaborate with other departments to ensure coordination and completion of all additional implementation related tasks;
Ensure clear definition of clients' network development and implementation expectations and that LogistiCare Circulation's responsibilities with each client are articulated;
Liaise with LogistiCare Circulation and Networks to build a strong foundation upon which the transportation providers' relationship with LogistiCare Circulation will grow;
Support the Director of Network S&D by working with the Sales and Client Services departments to assist with the closing of prospective customers -- activities include, but are not limited to:
oPre-contract expectation setting
oParticipation in pre-contract meetings with prospects and the sales department to discuss the network development initiatives and activities
oPractice and staffing assessments
Work with the Director of S&D to maintain an accurate forecast of projected and actual client network development conversions and implementations;
Devise approaches to successful deployment in unique and complex Network situations;
Participate in internal department initiatives to build and/or refine tools and processes that support corporate and departmental goals;
Serve as the escalation point for Project Managers, Specialists and Networks for problem resolution, custom solutions, and implementation timeline adherence;
Participate in onsite kick offs and project governance for large, complex Networks ensuring a clear understanding of client's key network development metrics prior to a LogistiCare Circulation implementation;

POSITION QUALIFICATIONS
Competency Statement(s)
*Analytical Skills - Ability to use thinking and reasoning to solve a problem
*Communication, Oral - Ability to communicate effectively with others using the spoken word
*Communication, Written - Ability to communicate in writing clearly and concisely
*Customer Oriented - Ability to take care of the customers' needs while following company procedures.
*Decision Making - Ability to make critical decisions while following company procedures.
*Interpersonal - Ability to get along well with a variety of personalities and individuals.
*Management Skills - Ability to organize and direct oneself and effectively supervise others.
*Problem Solving -- Ability to find a solution for or to deal proactively with work-related problems
*Relationship Building - Ability to effectively build relationships with customers and co-workers
*Working Under Pressure - Ability to complete assigned tasks under stressful situations
*Presentation Skills -- Ability to exhibit strong skills in presenting to small or medium-sized groups
*Flexibility -- Ability to adapt to new, different, or changing requirements and environment

Additional Requirements
Proven record of connecting emotionally with internal and external stakeholder goals and challenges;
Work efficiently, sometimes without complete information to close gaps and meet the needs of internal stakeholders and clients alike;
Possesses acute self-awareness and is able to adapt to support a vision/ goal larger than oneself;
The SM must be a self-starter, working independently with minimal guidance from others. At the same time, the SM should be an exceptional team player, putting the success of the department and company over individual accolades.
The SM must be a strong tactical leader, instilling confidence in his/her team, colleagues, Networks, and clients;
Demonstrates exceptional listening skills and align process, people, and resources to meet anticipated needs and goals;
Willing/excited to work in a fast-paced, but sometimes intense, rapidly expanding company;
Advocate for Network recommended product and service enhancements;
Understand and ensure the implementation of clients' contracted network development commitments;
Possess strong organizational skills and attention to detail;
Strong computer literacy and the comfort, ability and desire to advance technically;
Enforcement of the company's policies and procedures as articulated in the Policy Manual, Compliance Plan and any other departmental policy documents;

Education:
-Bachelors Degree

Experience
Bachelor's Degree required, and relevant Advanced Degree strongly preferred;
5+ years of project management experience, including management of projects with significant scope and cross-functional interdependencies;
Experience in a healthcare or transportation-related field strongly preferred;
Demonstrated project management skills including the ability to navigate complex politics, project plans, and appropriately manage to plan and within budget;
Demonstrated ability to lead a team toward a goal

SKILLS & ABILITIES
Preferred experience with Salesforce, Tableau, and Smartsheets
Mastery of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Up to 50% of the job may require travel. The rest of the work time is conducted in an office environment in a controlled atmosphere building.
The noise level in the work environment is usually moderate.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Atlanta , Senior Manager, Network Strategy & Development, Executive , Atlanta, Georgia

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