AtlantaRecruiter Since 2001
the smart solution for Atlanta jobs

Data Center Operations Manager

Company: QTS Data Centers
Location: Atlanta
Posted on: August 17, 2019

Job Description:

The Data Center Manager is accountable for the overall operation of the Data Center including budget, project assignment, daily workflow generated by customer incidents, completion of customer projects, and the QTS ticketing system. This includes assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role is also responsible for management responsibilities including on-the-job training, mentoring, development, and assisting with staffing job assignments.

ESSENTIAL DUTIES AND RESPONSIBILITIES, other duties may be assigned.


  • Facilitate Data Center space and cable plant design, implementation and maintenance.
  • Maintenance contracts as related to your site.
  • Ensure all Incidents are worked and resolved in a timely manner.
  • Provide updates to relevant internal QTS groups on installations, work orders or incident status.
  • Interface with Service Account Managers and Sales Engineers on new customer implementations or changes and delegate as appropriate.
  • Collaborate with QTS teams to ensure Flawless implementation of products and services.
  • Ensure Data Center is maintained at all time based on set standards
  • Work with other DCO Managers and Supervisors to set standards and to look for ways to improve.
  • Train and Educate staff members on QTS Policies, SOPs and WI to ensure these protocols are followed.
  • Review all DCO documentation for accuracy and timely completion.
  • Escalate and resolve customer-related issues and complete "After Action" reports in a timely manner.
  • Keep facility management abreast of any outage issues or customer affecting situations.
  • Provide monthly reports, metrics and budget updates as required.
  • Assign staff appropriately for proper coverage of the Data Center.
  • Supervises, trains, develops and coaches employees.
  • Works with direct reports to establish performance goals, monitors progress, and advises on ways to enhance their professional development and success.

    Position may require 24x7x365 on-call responsibilities.

    BASIC QUALIFICATIONS

    • Technical college degree or equivalent experience
    • Six or more years of experience working in a Data Center, NOC or similar environment
    • Proficiency with MS Office Suite
    • Completion of QTS Management 101 and 102, Asset Management, Conversant Training and Dale Carnegie Management training courses
    • Server+, Network+
    • Two or more additional certifications such as Microsoft Certifications, OEM Certifications, BICSI Installer I & II, CCENT, LAN300, DCIM

      PREFERRED QUALIFICATIONS

      • CDCDP, RCDD, CAPM, CCNA, Security+, Storage (NetBackup or EMC), DCIM II

        KNOWLEDGE, SKILLS AND ABILITIES

        • The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames


          • The ability to acquire and apply job-related knowledge within set guidelines and expectations
          • Ability to manage complex situations during off management hours - single point of contact
          • Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from


Keywords: QTS Data Centers, Atlanta , Data Center Operations Manager, Executive , Atlanta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Clinical Director, Diligence & Integration
Description: OverviewSupports SCA strategic growth initiatives with Clinical Services and Diligence Integration Departments coordinating and completing clinical diligence evaluation and reports and leading clinical (more...)
Company: Surgical Care Affiliates
Location: Atlanta
Posted on: 08/21/2019

IT Project Manager with BRD and Kronos
Description: IT PROJECT MANAGER Location Atlanta, GA onsite Contract 5 months Start date Immediately Looking for someone with BRDs and Kronos experience
Company: Project Assistants Inc
Location: Atlanta
Posted on: 08/21/2019

Area Construction Manager
Description: PRIMARY RESPONSIBILITIES: Assist in preparation and filing of contractors' paperwork.Ensure purchase orders are sent in a timely manner.Using Company's scheduling software to, update tasks as directed (more...)
Company: Century Communities
Location: Norcross
Posted on: 08/21/2019


11B Infantryman - Management Training
Description: 11B Infantryman - Management TrainingJob ID: Job Views: 14Location: GAINESVILLE, Georgia, United StatesZIP Code: 30501Job Category: Ground ForcesPosted: 08.16.2019Age Requirements: Must be between the (more...)
Company: Army National Guard
Location: Gainesville
Posted on: 08/21/2019

Manager, Delegation Oversight
Description: Manager, Delegation Oversight USA-Georgia-Smyrna Position Purpose: Manage and oversee all activities and requirements of delegated sub-contractors, to ensure compliance with all state and federal regulatory (more...)
Company: Cenpatico
Location: Smyrna
Posted on: 08/21/2019

Residency Program Director
Description: EMERGENCY MEDICINE RESIDENCY PROGRAM DIRECTOR - 960 JOE FRANK HARRIS PARKWAY SECARTERSVILLE, GA 30120 FACILITY: CARTERSVILLE MEDICAL CENTER JV - EM JOB STATUS: FULL TIME JOB ID : JO000017995 Apply (more...)
Company: Cartersville Medical Center
Location: Cartersville
Posted on: 08/21/2019

Regional Account Manager
Description: Company description: br br Amarin Corporation plc Amarin is a rapidly growing pharmaceutical company developing and selling therapeutics to improve cardiovascular health. Amarin, a publicly traded (more...)
Company: Amarin
Location: Atlanta
Posted on: 08/21/2019

Business Development Manager, Color Label Printers, Southeast, Remote
Description: br br br br br br br Requisition ID: br br 2967 br br br br br br br br br Company: br br Epson America, Inc br br br br br br br br br br (more...)
Company: Epson America
Location: Atlanta
Posted on: 08/21/2019

Partner Services Manager
Description: Travelport is the only true travel commerce platform in the world. We are specialist solution providers and are committed to building leading technology that makes the experience of buying and managing (more...)
Company: Travelport
Location: Atlanta
Posted on: 08/21/2019

Utilization Management Nurse Coordinator
Description: Job Details Company Overview At WellStar, we all share common goals. That's what makes us so successful - and such an integral part of our communities. We want the same things, for our organization, for (more...)
Company: Wellstar Health System
Location: Marietta
Posted on: 08/21/2019

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Atlanta RSS job feeds