Client Service Manager
Posted on: July 15, 2019
Gallagher is a global leader in insurance, risk management and
consulting services. We help businesses grow, communities thrive
and people prosper. We live a culture defined by The Gallagher Way,
our set of shared values and guiding tenets. A culture driven by
our people, over 30,000 strong, serving our clients with customized
solutions that will protect them and fuel their futures. Position
The Branch Client Service Manager III is accountable for delivering
high quality and efficient service to both internal and external
clients through the day-to-day account management of an assigned
group of accounts within a Branch that consistently meets or
exceeds CSO revenue benchmark expectations. This role reports
directly into either the Branch Client Service Director or the
Branch Client Service Supervisor. The Branch Client Service Manager
III directly contributes to key business outcomes such as client
retention, client satisfaction, enhancing AJG's value to our
clients and prospects, achieving operating/margin targets and
fostering a culture of performance and continuous improvement.
Successfully and profitably manages an assigned group of accounts.
Builds and solidifies relationships with existing clients by
providing exceptional ongoing care. In partnership with the
Production team, takes a leadership role in the renewal process,
ensuring that the best possible solution is delivered to the client
in a high-quality & timely manner. Secures existing business and
drives the sale of additional services and lines of coverage.
Cultivates relationships with the buyer in the client organization
as well as with day-to-day client representatives and buyer. The
Client Service Manager III title is determine based on factors
including but not limited to total revenue under management,
complexity, strategic accounts, etc.
- Bachelor's degree with 5 years client service and/or claims
management experience -OR- High School degree/GED with 10 years
client service and/or claims management experience.
- 1 years supervisory experience.
- P&C License
- Previous insurance knowledge and experience managing client
- Solid financial acumen.
- Proficient in using technology as a tool to maximize
productivity and quality.
- Strong written and verbal communication skills.
- Comfortably engages others in consultative discussion.
- Effectively manages/balances multiple and sometimes competing
- Works in a self-directed manner.
U.S. Eligibility Requirements:
- Interested candidates must submit an application and resume/CV
online to be considered
- Must be 18 years of age or older
- Must be willing to submit to a background investigation; any
offer of employment is conditioned upon the successful completion
of a background investigation
- Must have unrestricted work authorization to work in the United
States. For U.S. employment opportunities, Gallagher hires U.S.
citizens, permanent residents, asylees, refugees, and temporary
residents. Temporary residence does not include those with
non-immigrant work authorization (F, J, H or L visas), such as
students in practical training status. Exceptions to these
requirements will be determined based on shortage of qualified
candidates with a particular skill. Gallagher will require proof of
- Must be willing to execute Gallagher's Employee Agreement or
Confidentiality and Non-Disclosure Agreement which requires, among
other things, post-employment obligations relating to
non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including:
medical/dental/vision plans, life and accident insurance, 401(K),
employee stock purchase plan, educational expense reimbursement,
employee assistance program, flexible work hours (availability
varies by office and job function) training programs, matching gift
program, and more. Gallagher believes that all persons are entitled
to equal employment opportunity and does not discriminate against
nor favor any applicant because of race, sex, color, disability,
national origin, religion, creed, age, marital status, citizenship,
veteran status, gender, gender identity / expression, actual or
perceived sexual orientation, or any other protected
characteristic.--- Equal employment opportunity will be extended in
all aspects of the employer-employee relationship, including, but
not limited to, recruitment, hiring, training, promotion, transfer,
demotion, compensation, benefits, layoff, and termination. In
addition, Gallagher will make reasonable accommodations to known
physical or mental limitations of an otherwise qualified applicant
with a disability, unless the accommodation would impose an undue
hardship on the operation of our business.
Keywords: Gallagher, Atlanta , Client Service Manager, Executive , Atlanta, Georgia
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