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User Community Manager

Company: ACI Worldwide
Location: Norcross
Posted on: June 20, 2019

Job Description:

Join Us as We Make Possibilities Happen
Every action we take as 1ACI redefines what's possible. As Innovators, we Envision possibilities. As Developers, we Build possibilities. As Leaders, we Empower possibilities.
At ACI, we're not just driving payments at the speed of change. We're Making Possibilities Happen.
Our people are the core of our business. Our 1ACI team represents a globally diverse, passionate and dedicated group of thousands of individuals around the world who share a common commitment to making our customers successful by driving the future of payments. As a User Community Manager, you can help make possibilities happen.

Job Summary:

The user community manager is responsible the day-to-day oversight of the User Group program, assist with in-person community events and the creation and execution of marketing campaigns to grow user group members. He/she will support the development and execution of customer marketing programs and campaigns, contribute to planning large-scale customer events, and create innovative solutions to drive growth within the customer user communities.

Job Responsibilities:

  • Understand and Adhere to all Corporate Policies to include but not limited to ACI Code of Ethics and Global Information Security.

    • Collaborate with key stakeholders to promote the user communities and grow membership year over year.

      • Work with various internal stakeholders to create new content both for online communities and the virtual webinars. Act as administrative support to ensure consistent, engaging meeting schedule for all user groups within the program.

        • Research market and competitors to implement best practices to grow the user community.

          • Develop customer marketing programs or campaigns to promote the user group program to new and existing customers, assist with planning customer user events.

            • Write, review and execute regular user group online communities meeting invitations, content posted on online blog and run engagement campaigns.

              • Deploy tactics to identify appropriate mix to achieve goals with user group online communities through external channels to communicate with customers.

                • Execute initiatives such as content development, optimization, advertising, events logistics, etc., to reach target audiences through appropriate channels.

                  • Execute solid written skills to successfully build collateral, programs and other supporting materials.

                    • Maintain key project documents including, but not limited to, project strategy, project plan, communication plan, action item tracker, and monthly reports. Ensure all documents are archived and accessible by senior management.

                      • Perform other duties as assigned.

                        LI-THMINIMUM JOB REQUIREMENTS:

                        • Bachelor's Degree in Marketing, Advertising, Communications or Public Relations
                        • 3-5 years of relevant ACI marketing or communications experience (internal)
                        • 3-5 years experience working with customer or user communities (external)
                        • Strong verbal and written communication skills
                        • Ability to collaborate well with others and sustain necessary relationships, internally and externally
                        • Ability to organize, prioritize, and focus on applicable tasks
                        • Experience with Marketo, Salesforce, Webex events and MS Office

                          Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

                          Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at

                          ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.


Keywords: ACI Worldwide, Atlanta , User Community Manager, Executive , Norcross, Georgia

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