Membership Manager
Company: Onelife Fitness
Location: Alpharetta
Posted on: April 17, 2025
Job Description:
Summary Objective:The Membership Manager is responsible for
retaining current members and producing consistent monthly sales of
new memberships to surpass all goals and expectations. Membership
Managers must display, have knowledge of and participate in company
services, programs, and products and must be knowledgeable of
current industry trends and competitors. Membership Managers also
should be prepared to serve as Manager on Duty when a GM or AGM is
not on site and they may be responsible for overseeing a department
in their home club.Essential Functions:
- Deliver the ultimate fitness experience to every member, every
time
- Recruit and retain new club members
- Attain membership sales and revenue goals
- Recruit, hire, mentor, discipline, and manage staff in any
assigned department
- Create and manage monthly or weekly schedule for assigned
department
- Implement all department standard operating procedures
- Meet, greet, and work the floor during select times
- Serve as Manager on Duty as assignedJob Responsibilities:
- Respond to membership inquiries and schedule appointments
daily
- Acquire point of sale referrals from every new member
- Conduct tours for scheduled appointments and prospects
- Complete all membership paperwork and daily reports in an
accurate and timely manner
- Generate leads through in-club marketing and businesses within
the community
- Send thank-you notes and guest passes to new members within 48
hours of joining
- Enter new members in appropriate tracking system and schedule
Smart Starts or other integration programs
- Track leads, appointments, and prospect interests in
appropriate systems
- Market club to organizations and corporations
- Serve as Manager on Duty as assigned
- Attend all required meetings and trainings
- Participate in continuing education to boost personal
performance
- Respond to all member questions or concerns within 48
hours
- Coordinate staff meetings for assigned department on a regular
basis
- Communicate club activities and procedures to assigned
department staff
- Track all point-of-sale interactions with members for
successful completion
- Create employee schedules and track time and attendance of all
employees within assigned department
- Verify and approve department payroll bi-monthly for assigned
department
- Review and manage assigned department expenses and oversee
budget compliance
- Maintain personnel files for all assigned department staff
- Track inventory, order and restock items, and optimize
inventory systems
- Promote sale of pro shop items, drinks, and supplements
- Oversee and coordinate assigned department tasks including but
not limited to vendor scheduling, charity donations, deposits,
member giveaways, lost and found, vending machine requests, and
additional tasks delegated by the General Manager or Assistant
General Manager as needed to appropriately manage and operate
assigned department
- Assist in day-to-day club operations as part of the management
team
- Understand and follow employee standards of conduct and
ethics
- Uphold club building, facilities, service, program, and
emergency procedures
- Assume other duties as assigned
- Work morning, evening, and weekend shifts as necessaryRequired
Knowledge, Skills & Abilities:
- Excellent verbal and nonverbal communication skills
- Excellent listening skills
- Strong work ethic that includes punctuality, organization, and
attention to detail
- Ability to maintain a friendly, enthusiastic, and positive
attitude
- Outwardly facing professional appearance
- Confidence and desire to create new relationships quickly
- Ability to quickly acquire and apply new knowledge and
skills
- Willingness to work flexible hours
- Demonstrated selling skills, including cross-selling and
upselling
- Ability to work with money
- Ability to effectively enter and retrieve information from
sales tracking systems
- Basic computer skills (MS Office, email, MS Windows)Required
Experience, Education & Certifications:
- High school diploma or GED
- Two years of experience in sales preferred
- CPR/AED Certification requiredEmployee Benefits:All US Fitness
team members receive:
- Complimentary Membership and Guest Privileges
- Discounts on Personal Training, Mind&Body, Aquatics, and
Kids Programs
- Discounts on Serenity Day Spa Services and all apparel
- Employee Referral Gift
- In-house Continuing Education Credits and CEC
ReimbursementAdditional Full Time Benefits:
- Medical, Dental, Vision, Supplemental Benefits and Group Life
Insurance Benefits
- 401(k) Retirement Plan
- Paid Time OffRelocation:Candidates outside of the specified
area are welcome to apply but if selected for an interview, they
must be willing to travel at own cost. Relocation assistance is not
offered.US FITNESS IS AN EQUAL OPPORTUNITY EMPLOYEREqual
Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractors legal duty to
furnish information. 41 CFR 60-1.35(c)Required
Keywords: Onelife Fitness, Atlanta , Membership Manager, Executive , Alpharetta, Georgia
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