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VP of Implementation

Company: Direct Recruiters Inc.
Location: Atlanta
Posted on: May 15, 2024

Job Description:

Client Summary:

  • Leading technology platform for home and community-based care
  • Originated from a vision to develop a comprehensive homecare solution
  • Aimed at supporting aging individuals and those with disabilities to thrive at home
  • Employs over 700 team members worldwide
  • Passionate about revolutionizing healthcare by creating a connected homecare ecosystem
  • Connects patients, personal care providers, managed care organizations, and states

    Position Responsibilities:

    • Successfully lead all provider implementation activities for the SMB, Mid-Market, and Enterprise customer segment.
    • Develop, own, and oversee the provider implementation strategy, project management, and playbook to deliver value to providers through expedited onboarding timelines, increased customer adoption and proficiency, and reduced post sale churn.
    • Partner with the Interoperability, Customer Education & Training, Customer Success, and Technical Customer Care groups to align on implementation best practices and set a standard for how this comapny implements new provider customers.
    • Manage all implementation KPI's and report monthly on performance to executives and key stakeholders.
    • Lead, coach, mentor, and optimize core teams around each provider market segment.
    • P&L ownership and management
    • Other responsibilities as communicated, align with typical leadership responsibilities (i.e. owning and managing daily standups, weekly and monthly meetings, and 1:1's, etc..).

      Experience & Skills:Required Experience and Qualifications:

      • 15+ years of experience in SaaS implementation, with 10+ years of experience in a senior leadership role.
      • Deep understanding of implementation and project management standards and best practices.
      • Knowledge of the 21st Century CURES Act and corresponding EVV requirements, Medicaid revenue cycle, and Medicaid billing rules.
      • An engaging leader with an executive presence who sets and maintains high standards, leads by example, and holds themselves and their staff accountable in over-achieving KPI's and providing an exceptional customer experience.
      • Strong project management acumen with the ability to drive operational excellence through partnership with cross-functional teams.
      • Strong customer-facing presence with the ability to interact with customers, vendors, and 3rd parties.
      • Demonstrated experience in building scalable and repeatable processes in a system of record SaaS implementation organization.
      • Track record of hiring, training, coaching, mentoring, and retaining high performing staff.
      • Exceptional communication skills, both written and oral

        Preferred Experience and Qualifications:

        • 5+ years of experience in system of record SaaS software implementation, with provider healthcare experience strongly preferred.

          Compensation $200k, Health insurance, 401K, maternity leave, vacation, paid holidays

Keywords: Direct Recruiters Inc., Atlanta , VP of Implementation, Executive , Atlanta, Georgia

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