Account Manager - Product Implementation
Company: American Forest Foundation
Location: Atlanta
Posted on: May 2, 2024
Job Description:
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Job Type
Full-time
Description
About Us:
The American Forest Foundation (AFF) unlocks the power of family
forests as a climate solution while helping thousands of landowners
care for their land and improve forest health. Through its Family
Forest Carbon Program, AFF expands access to the voluntary carbon
market for family forest owners from all walks of life while
producing high-quality forest carbon credits to help companies
reach their net zero goals. The organization's strategic direction
seeks to enable family forests to capture and store one billion
tons of carbon by 2050. We do not do this alone. AFF works across a
broad coalition of conservation partners, corporations, and
policymakers to equip family forest owners with financial and
technical support to implement sustainable forest management
practices on their lands and activate their forests as a critical
tool in the fight against climate change. AFF is in a mode of
complex problem-solving and rapid iteration. All teams at AFF are
working to discover solutions to the planet's most pressing climate
issues through developing and iterating viable and scalable models
for impact. AFF is driven by values of our shared purpose,
measurable and verifiable results, and learning for continuous
improvement to tackle big conservation challenges.
About the Role:
Led by the Product Implementation team, AFF is piloting new program
opportunities for landowners to engage in the carbon markets. The
Account Manager position is focused on enrolling landowners into
available pilot program(s). The Account Manager functions as the
on-the-ground program and customer service representative for the
pilot program. A successful Account Manager will develop high-trust
relationships across local landowner contacts, provide responsive
and thorough customer service, and contribute to meeting aggressive
individual and team acreage enrollment goals.
Responsibilities:
- Ensure smooth, consistent, and timely landowner stewardship
across landowner journey stages, from initial acquisition through
post-project engagement. This includes, but is not limited to
answering phone and email inquiries, visiting landowner properties
to confirm eligibility, stewarding landowners through contract +
site prep stages.
- Track landowner progress in required AFF databases in a timely
and detail-oriented manner.
- Organize and attend local community events (or webinars)
designed to build landowner interest in the pilot program offers
and addressing any community questions or concerns.
- Inform content and framing for AFF-produced landowner
engagement tools (e.g., flyers, presentations, yards signs,
etc).
- Inform pilot program design strategies that improve access and
enrollment for underserved landowners.
- Help AFF better understand barriers to landowner engagement,
and brainstorm solutions.
- Participate in weekly pilot team meetings (via Zoom) to clarify
landowner engagement progress, flag concerns / questions, and
discuss next steps.
- Respond to other landowner engagement and team requests as
needed.
Requirements
Candidate Requirements:
- Bachelor's degree in sales, marketing, or natural resources
management from an accredited college or university, business, or
related field preferred. Three to five years of experience.
- Experience working in Alabama, Georgia or South Carolina, and
an understanding of the needs and concerns of different farming
communities in this region.
- Experience managing a portfolio of customers or clients,
responding to their needs and stewarding their journey towards
closing a deal
- Excellent organizational skills with attention to detail and
the ability to plan and problem solve effectively
- Strong initiative; a self-starter with tenacity, resilience,
competitiveness, consistency, and high energy
- Comfortable with and open to learning, change, and ambiguity in
a fast-paced and growing team, program, and business market
- Strong interpersonal skills with the ability to interact with a
wide variety of constituencies, and act both independently and as
part of a team
- Time management skills, with the ability to prioritize,
coordinate, and manage multiple priorities
- Experience and knowledge of forest conservation, forest
management, and natural resources (preferred).
Core Competencies:
- Agility - Thriving in volatile, uncertain, complex and
ambiguous environments by anticipating and responding to changes
with swift, focused and flexible actions.
- Collaborating with Others - Working together with others in a
cooperative and supportive manner to achieve shared goals.
- Ensuring Accountability - Holding yourself and others to high
standards of accountability, creating an infrastructure and
transparent organization culture that supports and measures
personal and organizational responsibility and accountability.
- Problem Solving - Identifying problems and the solutions to
them. Your contributions and leadership will be appreciated. Our
staff is passionate, dedicated and good at what they do, and will
be deeply grateful for your efforts to create and preserve an
environment that is both fun and fair.
Job Function Competencies:
- Client Focus - Providing service excellence to internal and/or
external clients.
- Achievement Orientation - Focusing efforts on achieving high
quality results consistent that meet or exceed standard
expectations.
- Resilience - Staying energized, productive and focused in the
face of challenges, ambiguity, change or strenuous demands,
creating a supportive environment that helps others become more
resilient and productive.
- Content Marketing - Developing content strategies, programs and
tools in line with the organization's marketing framework and
objectives.
What's attractive to the right candidate:
- You have the unique and exciting opportunity to work with
amazing colleagues, partners and landowners to help connect forest
landowners with technical and financial assistance to better
steward their land and achieve vital landscape-scale conservation
impacts.
- Your contributions and leadership will be appreciated. Our
staff is passionate, dedicated and good at what they do, and will
be deeply grateful for your efforts to create and preserve an
environment that is both fun and fair.
- We offer a flexible work environment that respects your life
outside of work.
- Salary is commensurate with experience.
- AFF offers a comprehensive and competitive benefits
package.
Salary Description
$68,000 - $76,000 Annually
Keywords: American Forest Foundation, Atlanta , Account Manager - Product Implementation, Executive , Atlanta, Georgia
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