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Call Center Manager

Company: thryvlgbt
Location: Atlanta
Posted on: April 2, 2024

Job Description:

Call Center Manager

Location: Atlanta, GA, 30303

Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction. Responsibilities:

  • Manage and lead a team of call center representatives
  • Develop and implement strategies to improve customer service and satisfaction
  • Monitor and analyze call center performance metrics to identify areas for improvement
  • Ensure compliance with company policies and procedures
  • Provide coaching and training to call center representatives to improve performance
  • Resolve customer complaints and issues in a timely and effective manner
  • Collaborate with other departments to ensure seamless customer experience
  • Prepare and present reports on call center performance to senior management Requirements:
    • Proven experience as a Call Center Manager or similar role
    • Excellent communication and interpersonal skills
    • Strong leadership and management skills
    • Ability to analyze data and identify trends
    • Experience with call center software and technology
    • Bachelor's degree in Business Administration or related field

Keywords: thryvlgbt, Atlanta , Call Center Manager, Executive , Atlanta, Georgia

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