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Sr. Director, CRM Management

Company: First Advantage
Location: Atlanta
Posted on: February 10, 2024

Job Description:

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest asset our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What We Do:

We are enabling organizations to Hire Smarter. Onboard Faster First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 29 locations with 5,500 employees, First Advantage performs over 93 million screens in over 200 countries and territories annually.

Who You Are:

You are self-motivated and ready to roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.
As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.
An Innovator you see gaps in current processes or workflows as an opportunity to improve and try something new.
A lifelong learner and always seeking out opportunities to learn and upskill, you understand the importance of thorough and secure screenings and are interested in the Human Capital sector and the confluence of people, process, and technology.

What You'll Do

You will be a senior business-facing Salesforce CRM leader on our team. The Sr. Director, CRM Management role guides the Salesforce CRM platform at our Company technologically, strategically, and operationally by bringing strong business-driven CRM leadership to the enterprise. The Sr. Director of CRM Management will set and execute a strategic vision and roadmap for the organization by collaborating with the SVP, Sales Operations, business, IT, and executive leadership of First Advantage. The role will act as a strategic thought partner and liaison between internal teams, including but not limited to Sales, Customer Success, Customer Care, Marketing, IT, and Operations. The ideal candidate will have enabled multiple business processes across the various aspects of the Salesforce platform and delivered sustainable solutions to their business and IT stakeholders. They will have sound technical understanding and can translate business needs into system solutions. This role is strategic and critical to the business needs and will lead a business-facing team to maintain and expand a foundational business system for the enterprise.

The individual must have deep hands-on expertise of the Salesforce.com platform, a business process background, experience with technical integrations to other systems and tools, seasoned business acumen, and mature communication and influencing skills with a track record of building a strong team of admins, analysts, and IT counterparts.

Responsibilities:

Drive the strategy and execution of the Salesforce ecosystem, balancing the needs of the business segments with the capabilities of the platform (performance, scalability, data integrity, sustainability) Act as the systems business architect for the enterprise, driving roadmap planning, designing, and creative solutions.Develop, implement, and maintain policies, procedures, and associated plans for the Salesforce platform and its users.Manage a team of Admin/Analysts/product owners, working closely with IT developers and stakeholders to deliver business-driven solutions within Salesforce and associated systems. Maintain the highest level of data integrity through the development and implementation of well-defined processes, driving toward reduced complexity and a best-in-class user experience for Salesforce users. Work closely with other Sales Operations to ensure all aspects of the system and tool meet business objectives; Develop and maintain consolidated reporting and dashboards, monitor actual spending vs. forecast, and perform enhanced, in-depth financial analysis and modeling of CRM activities and KPIs. What You May Need to be Successful:
Education requirements Bachelor's or masters degree in business administration, Computer Science or equivalent work experience8-10 years of experience managing the Salesforce ecosystem or various clouds successfully. Sales and Service cloud experience is mandatory; Siebel knowledge is a plus. 5+ years of management experienceRequired- Salesforce certification(s)Additional Skills and Knowledge:
Strong combination of being business-minded and highly analytical Experience working with and leading technical and functional resources to deliver valuable solutions in the Salesforce ecosystem Demonstrated ability to think critically, solve problems creatively, and deliver results Demonstrated ability to lead teams with many tasks and aggressive timelines; ability to prioritize workloads and deliver on commitments A strong team-player mentality, we deliver the best results together Exceptional interpersonal skills with strong communication skills, both verbal and written Demonstrated experience as a partner to senior and executive leadership, both technical and non-technicalWhy First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
Ability to work remotely with occasional business travel Medical, Vision, Dental, and supplementary benefit plans 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays Access to new tech and growth opportunities, and leaders who want to see you succeed!What Are You Waiting For? Apply Today!
You have learned a little about us today we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary range for this position is approximately $135,000-$210,000 annual salary. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidates experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
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United States Equal Opportunity Employment:First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.Powered by JazzHR

Keywords: First Advantage, Atlanta , Sr. Director, CRM Management, Executive , Atlanta, Georgia

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