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Senior Product Manager, Consumer Servicing App & Portal

Company: Credit Acceptance Corporation
Location: Atlanta
Posted on: November 20, 2023

Job Description:

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals.-- We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture.-- Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals!The Senior Product Manager is a customer-centric advocate for specific customers of products and systems and are responsible for identifying and executing against opportunities. Their main responsibility is to enhance the end-to-end experience with the goal of increasing customer satisfaction and positively impacting the company's revenue growth and other goals.Outcomes and Activities:

  • This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. --However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
  • Advocates for the end user and stakeholder by empathizing and understanding user needs, remaining focused on desired outcomes, and becoming the domain expert
  • Analyzes data through the lens of the customer and identifies goals, metrics/key performance indicators, and analytics to determine product value; continually making recommendations and refinements to the product backlog based on learnings, leading to continued improvement in owned metrics/key performance indicators
  • Creates an environment where the entire team is immersed in customer-first thinking and turns customer insights into actionable strategies and priorities across products
  • Takes ownership of business results and being a day-to-day decision maker, including communicating with and influencing key partners and stakeholders to deliver winning product experiences and outcomes
  • Conducts and monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
  • Focuses on innovation and the disruption of status quo to identify improvements and new opportunities to gain a competitive advantage
  • Ensures the team is utilizing data with the right metrics to drive customer outcomes and ensures the right analysis is being done to prioritize appropriately
  • Effectively collaborates with technical and design teams to use the best modern technologies and deliver amazing products to market efficiently with quality
  • Has a deep understanding of product objectives and priorities and translates product concepts into user stories, epics, and other appropriate product deliverables while identifying and mitigating risks
  • Owns their product and is responsible for the delivery of that product and associated projects on time, on budget, on strategy, and with a superior level of quality and performance. Has a deep, end-to-end understanding of their products and how it fits into the business and is able to identify what impacts will occur due to other changes in the business
  • Proactively learns and recommends new technologies as a result of actively participating in technology/product forums as a product leader
  • Serves as the visionary to set vision and direction and champions high-impact outcomes; acts as a bridge between strategy and execution to translate plans into action, iterating as necessary
  • Champion of the end-to-end platform and is an expert in the systems and users they support; uses this knowledge to generate new ideas and support development, launch, and adoption of these new ideas
  • Drives continuous improvement of the product management process by documenting and reviewing processes and procedures
  • Consistently inspires, motivates and develops others beyond their immediate team and achieves high quality results through others, including cross-functional or virtual teams
  • Acts as a role model and provides peer coaching to develop other Product Managers
    Competencies:-- The following items detail how you will be successful in this role.
    • Customer-Centric: Fully understands and embraces the customer perspective and stays focused on desired outcomes to achieve product-market fit. Displays empathy and approaches problems from a customer's mindset before considering technical solutions. Deeply experienced in human centered design, design thinking and jobs to be done. Clearly defines customer benefits to accelerate decision making, understands how changes to the customer experience impacts backend processes and technologies and develops clear roadmaps that create pathways to action.
    • Business-Focused: Integrates business analytics and operational excellence in every aspect of design and development. Analyzes data thru the lens of the customer and needs of the business and understands inputs, outputs and root causes. Utilizes a hypothesis-based experimentation mindset, iterates and tests hypotheses regularly and champions high impact outcomes.
    • Technology-Driven: Leverages the best modern technologies to imagine, build and deliver revolutionary results. Collaborates effectively with technical and design teams to deliver amazing products to market efficiently with quality. Deeply understands end-to-end platforms and how changes impact the enterprise, applications and the overall technical ecosystem.
    • Transformational Leader: Communicates, partners and influences across teams to deliver winning product experiences and outcomes. Serves as the visionary to set vision and direction across teams. Creates deep partnerships and trust through transparency and inspires partners to collaborate and win together. Embraces change and guides others in managing the impact of change.---Requirements:
      • College degree or recent equivalent experience in a related field
      • Minimum 7 years of experience as a Product Manager or related position
      • Experience managing iOS and Android apps used for consumer servicing
      • Customer-first mindset, always keeping the customer's interest in mind when making decisions
      • Hands-on experience managing all stages of the product life cycle
      • Integration mind-set and approach to ensure product dependencies and integration points are understood and delivered across product lines
      • Inherently curious, results-driven with the ability to make difficult decisions, ask probing questions and look for root causes, opportunities, and solutions
      • Strong written and oral communications skills, especially the ability to clarify and simplify complex topics
      • Organized self-starter who develops plans and is committed to hitting delivery dates; ability to perform with minimal supervision in a team environment
      • Experience working according to Agile principles, sprint-based approaches, taking a prioritized, pragmatic approach to ensure the correct product gets built and delivered on time.
      • Experience using data mining tools, customer experience management software, and direct observation to identify user behavior, design, and refine product features
      • Demonstrated ability to improve business key performance indicators through product management
      • Basic knowledge of product proposals, product roadmaps and customer journey maps
      • Quick thinker, with an ability to understand and interpret information promptly and effectively
      • Excellent leadership and persuasion skills and the ability to lead through influence without direct authority
      • Experience interacting with people at all levels of an organization, including Executive Management
      • Proficiency with standard MS productivity tools (Office, Visio, and Project), web analytics and pathing tools (e.g. Google Analytics, Adobe Suite, Tea Leaf, Real Story), collaboration tools (e.g. Mural, Miro), Product management (e.g. Jira, Rally, etc.)
      • Ability to travel 0-15% of the time
        Preferred Experience:
        • Experience and understanding of consumer auto financing
          Targeted Compensation: $127,500 - $170,000 base salary + an annual bonus plan
          This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b/ H-4 or F-1 OPT visa holders.
          INDCSMP#zip#LI-RemoteOur Company Values:To be successful in this role, Team Members need to be:
          • Positive by maintaining resiliency and focusing on solutions
          • Respectful by collaborating and actively listening
          • Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
          • Direct by effectively communicating and conveying courage
          • Earnest by taking accountability, applying feedback and effectively planning and priority settingExpectations:
            • Remain compliant with our policies processes and legal guidelines
            • All other duties as assigned
            • Attendance as required by department--Advice!We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. --If you are actively looking or starting to explore new opportunities, send us your application! P.S.We have great details around our stats, success, history and more. --We're proud of our culture and are happy to share why - let's talk!Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.California Residents: Please click for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.Play the video below to learn more about our Company culture.

Keywords: Credit Acceptance Corporation, Atlanta , Senior Product Manager, Consumer Servicing App & Portal, Executive , Atlanta, Georgia

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