Vendor Relationship Manager

Company: Expedite Technology Solutions LLC
Location: Atlanta
Posted on: November 20, 2023

Job Description:

Vendor Relationship Manager
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Builds and manages relationships with vendors that supply products and services to the organization; develops and maintains a decision based, quality-driven preferred vendor list that is reviewed periodically and communicated with all departments; assists in setting selection criteria and potential suppliers evaluation; raises service improvements with the vendor when needed, and manages issue and disputes to resolution; must work with vendor to create cost effective ways to insure coverage and protection of client software/hardware assets.
Acts as the primary point of commercial contact for vendors/suppliers with regards to contract negotiations, contract payments, service delivery, and contract renewals; works with Department Relations Assistant CIOs and department stakeholders to support negotiations of new or renewed contracts as appropriate; participates in supplier/partner selection and manages and negotiates the issue and renewal of all technology contracts; works with department stakeholders to define Service Level and Operational Level Agreements in contracts with vendors; works with the Procurement team to review and ensure services and invoices are consistent with the terms of the contract; works closely with the departments and IT Management Deputy CIO to define terms in new contracts that best align with department requirements and IT specifications; provides oversight during vendor audits where required and review audit results against existing contracts.
Monitors and evaluates vendor performance and technology products and provide results to Purchasing and the user department; monitors system performance and review results with agency and vendor; review vendor performance against defined SLAs (Service Level Agreements), OLAs (Operational Level Agreements), and metrics with Department Relations Assistant CIOs and technical teams; works with Technology Innovation Manager to identify new vendors for transformational services, and establish contract terms that allow the organization to sufficiently prototype new solutions.
Manages assigned department's AML (Annual Maintenance List); works with assigned departments to prepare AML list for budget cycle; works with departments to ensure all AML items are covered and PO's are in place; works with vendors to get estimates for annual maintenance costs; ensures that departments are in compliance with licensing, and support requirements.

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