Manager Salesforces Support
Company: The Judge Group
Location: Atlanta
Posted on: November 20, 2023
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Job Description:
Location: REMOTE Salary: $60.00 USD Hourly - $70.00 USD Hourly
Description: The Judge Group has an opportunity for a Manager for
the IT-Salesforce Support group. The Manager of Salesforce Support
is responsible for leading the Salesforce Support Team. In this
role you will create and manage teamwork processes, enhance
communication, monitor service delivery, and work closely with the
business and internal IT teams, identifying, developing, and
supporting necessary technical solutions within the Salesforce
Support group. Responsibilities: --- Oversee Salesforce Support
requests, incidents, and problems --- Lead, motivate and guide the
members of the Salesforce Support team to maintain the highest
level of performance --- Analyze problems and request trends and
data to eradicate most common problems --- Act as an escalation
point for support issues when necessary --- Monitor staff
activities and progress and coordinate completion of scheduled
activities and projects --- Escalate issues timely to next tier
support if the support team is unable to address the issue directly
--- Coach staff in translating technical solutions into
user-friendly language suitable for users with limited experience
with information technology --- Organize training and plan for team
members to receive training on the latest and best practices in
handling Salesforce Support related issues --- Reviews and approves
timecards, time off request forms and schedule time off based on
staffing demands --- Lead for all Salesforce Support related
projects, maintaining project plans and providing regular updates
--- Research emerging Salesforce technologies and recommend
technology solutions --- Work with cross-functional teams to
provide and integrate Salesforce processes and procedures that can
deliver quick problem resolution for our end users --- Create and
maintain documentation for the IT Organization to ensure all
Salesforce Analysts are following salesforce Support procedures
Requirements: Bachelor's Degree in a related field such as Computer
Science and Business Administration Certifications: Certified
Administrator, Certified Developer, or Certified Sales/Service
Consultant
Keywords: The Judge Group, Atlanta , Manager Salesforces Support, Executive , Atlanta, Georgia
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