Manager Salesforces Support

Company: The Judge Group
Location: Atlanta
Posted on: November 20, 2023

Job Description:

Location: REMOTE Salary: $60.00 USD Hourly - $70.00 USD Hourly Description: The Judge Group has an opportunity for a Manager for the IT-Salesforce Support group. The Manager of Salesforce Support is responsible for leading the Salesforce Support Team. In this role you will create and manage teamwork processes, enhance communication, monitor service delivery, and work closely with the business and internal IT teams, identifying, developing, and supporting necessary technical solutions within the Salesforce Support group. Responsibilities: --- Oversee Salesforce Support requests, incidents, and problems --- Lead, motivate and guide the members of the Salesforce Support team to maintain the highest level of performance --- Analyze problems and request trends and data to eradicate most common problems --- Act as an escalation point for support issues when necessary --- Monitor staff activities and progress and coordinate completion of scheduled activities and projects --- Escalate issues timely to next tier support if the support team is unable to address the issue directly --- Coach staff in translating technical solutions into user-friendly language suitable for users with limited experience with information technology --- Organize training and plan for team members to receive training on the latest and best practices in handling Salesforce Support related issues --- Reviews and approves timecards, time off request forms and schedule time off based on staffing demands --- Lead for all Salesforce Support related projects, maintaining project plans and providing regular updates --- Research emerging Salesforce technologies and recommend technology solutions --- Work with cross-functional teams to provide and integrate Salesforce processes and procedures that can deliver quick problem resolution for our end users --- Create and maintain documentation for the IT Organization to ensure all Salesforce Analysts are following salesforce Support procedures Requirements: Bachelor's Degree in a related field such as Computer Science and Business Administration Certifications: Certified Administrator, Certified Developer, or Certified Sales/Service Consultant

Keywords: The Judge Group, Atlanta , Manager Salesforces Support, Executive , Atlanta, Georgia