Sales Operations Manager
Posted on: November 19, 2023
Accenture is a global professional services company with leading
capabilities in digital, cloud and security. Combining unmatched
experience and specialized skills across more than 40 industries,
we offer Strategy and Consulting, Interactive, Technology and
Operations services-all powered by the world's largest network of
Advanced Technology and Intelligent Operations centers. Our 674,000
people deliver on the promise of technology and human ingenuity
every day, serving clients in more than 120 countries. We embrace
the power of change to create value and shared success for our
clients, people, shareholders, partners and communities. Visit us
at www.accenture.com .
In today's business environment, growth isn't just about building
value-it's fundamental to long-term business survival. So how do
organizations sustain themselves? The key is a new operating
model-one that's anchored around the customer and propelled by
intelligence to deliver exceptional experiences across the
enterprise at speed and at scale. You will deliver breakthrough
business outcomes for clients-by harnessing talent, data and
intelligence to revolutionize their operating models.
Operations is one of four services that make up one Accenture -the
others are Strategy and Consulting, Interactive and Technology.
Within Operations, we are growing our Digital Inside Sales (DIS)
team. Our transformational approach to sales brings clients the
right combination of expert technical sellers and innovative
technology, powered by data and insights.
As a Sales Operations Manager , you will be responsible for
leading, coaching and growing the next generation of program
leaders. You will be given the autonomy you need to be successful
while being provided a solid framework of systems and governance.
This role will be reporting directly to the Accenture Program Lead
and will stand in for them when unavailable.
- Performance Management- Owns total program performance against
sales targets/client success measures for a single program across a
single geo. Run an effective governance and performance review
structure to meet program targets, SLAs and KPIs.
- Client Engagement - Leads client relationship management,
drives optimization of GTM strategy, calibrates goal achievement
expectations, provides strategic leadership, and seeks to grow
scope of engagement over time.
- Deliverables - Provides regular reports on achievement and
ideas on optimization opportunities and is responsible for client
- People Management - Ensures support structure and resourcesfrom
other departments are in place to enable consistent goal
- Career counselling and performance coaching for Team Leads or
Functional Leads with a total team size of 250-300 FTEs. Give
directional guidance to support functions such as training,
quality, and reporting to ensure that they are aligned and working
towards the program goal and targets.
- Drive employee retention and engagement. Work closely with HR
on people programs and drive Accenture and client policies on
performance and behavior.
- Scope / Complexity - Analyzes problems and creates new
solutions or adapts existing methods. Understands strategic
- Minimum of 8 years of sales leadership or operations manager
- Minimum of 2 years of operations management for a large-scale
operation of 250-300 headcount
- Minimum of 2 years of experience with sales tools such as
Salesforce, Tableau, or other sales/reporting tools
- Minimum of 2 years of experience with all MS Office tools and
- Minimum of 2 years of Inside Sales experience
- Bachelor's degree
- Client relationship management skills
- Experience in managing and coaching leaders
- Digital Inside sales experience
- Digital Marketing skills and knowledge
- Ability to make decisions using data with strong analytical and
proven reporting skills; excellent problem-solving
- Effective communication and presentation skills
- Extremely well organized
- Deadline and detail oriented
- A self-starter mentality that is ready to drive implementation
of ideas and initiatives
This is a hybrid opportunity located in Atlanta, GA.
Compensation at Accenture varies depending on a wide array of
factors, which may include but are not limited to the specific
office location, role, skill set, and level of experience. As
required by local law, Accenture provides a reasonable range of
compensation for roles that may be hired in California, Colorado,
New York or Washington as set forth below.
Information on benefits is here.
Role Location Hourly Range
California $93,400 to $196,500
Colorado $93,400 to $169,800
New York $86,500 to $196,500
Washington $99,500 to $180,800
What We Believe
We have an unwavering commitment to diversity with the aim that
every one of our people has a full sense of belonging within our
organization. As a business imperative, every person at Accenture
has the responsibility to create and sustain an inclusive
Inclusion and diversity are fundamental to our culture and core
values. Our rich diversity makes us more innovative and more
creative, which helps us better serve our clients and our
communities. Read more here
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one
should be discriminated against because of their differences, such
as age, disability, ethnicity, gender, gender identity and
expression, religion or sexual orientation.
All employment decisions shall be made without regard to age, race,
creed, color, religion, sex, national origin, ancestry, disability
status, veteran status, sexual orientation, gender identity or
expression, genetic information, marital status, citizenship status
or any other basis as protected by federal, state, or local
Accenture is committed to providing veteran employment
opportunities to our service men and women.
For details, view a copy of the Accenture Equal Employment
Opportunity and Affirmative Action Policy Statement.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities
for persons with disabilities or religious observances, including
reasonable accommodation when needed. If you are hired by Accenture
and require accommodation to perform the essential functions of
your role, you will be asked to participate in our reasonable
accommodation process. Accommodations made to facilitate the
recruiting process are not a guarantee of future or continued
accommodations once hired.
If you would like to be considered for employment opportunities
with Accenture and have accommodation needs for a disability or
religious observance, please call us toll free at 1 (877) 889-9009,
send us an email or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization
that does not now or in the future require sponsorship of a visa
for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or
an affiliated Accenture business may not be eligible for
Job candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. Additionally, employees who have access to
the compensation information of other employees or applicants as a
part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
Company's legal duty to furnish information.
Keywords: Accenture, Atlanta , Sales Operations Manager, Executive , Atlanta, Georgia
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