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Sales Operations Manager

Company: Accenture
Location: Atlanta
Posted on: November 19, 2023

Job Description:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at .

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Within Operations, we are growing our Digital Inside Sales (DIS) team. Our transformational approach to sales brings clients the right combination of expert technical sellers and innovative technology, powered by data and insights.

As a Sales Operations Manager , you will be responsible for leading, coaching and growing the next generation of program leaders. You will be given the autonomy you need to be successful while being provided a solid framework of systems and governance. This role will be reporting directly to the Accenture Program Lead and will stand in for them when unavailable.

  • Performance Management- Owns total program performance against sales targets/client success measures for a single program across a single geo. Run an effective governance and performance review structure to meet program targets, SLAs and KPIs.
  • Client Engagement - Leads client relationship management, drives optimization of GTM strategy, calibrates goal achievement expectations, provides strategic leadership, and seeks to grow scope of engagement over time.
  • Deliverables - Provides regular reports on achievement and ideas on optimization opportunities and is responsible for client invoicing.
  • People Management - Ensures support structure and resourcesfrom other departments are in place to enable consistent goal achievement.
  • Career counselling and performance coaching for Team Leads or Functional Leads with a total team size of 250-300 FTEs. Give directional guidance to support functions such as training, quality, and reporting to ensure that they are aligned and working towards the program goal and targets.
  • Drive employee retention and engagement. Work closely with HR on people programs and drive Accenture and client policies on performance and behavior.
  • Scope / Complexity - Analyzes problems and creates new solutions or adapts existing methods. Understands strategic direction.

    Basic Qualifications
    • Minimum of 8 years of sales leadership or operations manager experience
    • Minimum of 2 years of operations management for a large-scale operation of 250-300 headcount
    • Minimum of 2 years of experience with sales tools such as Salesforce, Tableau, or other sales/reporting tools
    • Minimum of 2 years of experience with all MS Office tools and client presentations
    • Minimum of 2 years of Inside Sales experience

      Preferred Qualifications
      • Bachelor's degree
      • Client relationship management skills
      • Experience in managing and coaching leaders
      • Digital Inside sales experience
      • Digital Marketing skills and knowledge
      • Ability to make decisions using data with strong analytical and proven reporting skills; excellent problem-solving abilities
      • Effective communication and presentation skills
      • Extremely well organized
      • Deadline and detail oriented
      • A self-starter mentality that is ready to drive implementation of ideas and initiatives

        This is a hybrid opportunity located in Atlanta, GA.


        Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below.

        Information on benefits is here.

        Role Location Hourly Range

        California $93,400 to $196,500

        Colorado $93,400 to $169,800

        New York $86,500 to $196,500

        Washington $99,500 to $180,800

        What We Believe

        We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

        Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

        Equal Employment Opportunity Statement

        Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

        All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

        Accenture is committed to providing veteran employment opportunities to our service men and women.

        For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement.

        Requesting An Accommodation

        Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

        If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

        Other Employment Statements

        Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

        Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

        Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

        The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, Atlanta , Sales Operations Manager, Executive , Atlanta, Georgia

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