Manager, Account Operations

Company: KPMG
Location: Atlanta
Posted on: November 18, 2023

Job Description:

Business Title: Manager, Account Operations
Requisition Number: 108027 - 28
Function: Advisory
Area of Interest:
State: GA
City: Atlanta
Description:
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Manager, Account Operations to join our Business Development organization.
Responsibilities:

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  Work to understand the client master services agreement, statement of work templates and rate card implications; review contracts for consistency and for adherence to the master services agreement and client requirements prior to submission to client
  
  
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  Track contracts from initiation through execution working with client procurement, if applicable; coordinate any contractual changes working with KPMG and client legal departments; point of contact for client procurement for contract administration, client reporting requirements, and related matters
  
  
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  Accountable for overall operations of the account to ensure continuous process creation, improvement and increased efficiency; conduct oversight of junior onshore and/or offshore resource(s); advise account leadership on business operational needs
  
  
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  Oversee account's facilitation of resource onboarding, maintenance, offboarding, invoicing, payments and AR reconciliation processes per client requirements in client's Vendor Management (VMS); develop and maintain account operational procedures manual and onboarding guide for new engagement teams; use continuous communications with clients to provide excellent customer service experience throughout onboarding process
  
  
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  Conduct account financials forecasting, analysis and reporting; coordinate responses to various client audit and compliance requests for information
  
  
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  Substantial contribution and ownership of Account Operations Team activities, initiatives and sharing of best practices; accountable for coaching and oversight of one or more junior team members as their People Management Leader
  
  
  Qualifications:
  
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    Minimum eight years of recent experience in one or more business related areas including government, Financial and Data Analysis, Project Management and Business Operations; experience in the Technology industry is a plus; minimum two years of people management experience
    
    
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    Bachelor's degree from an accredited college/university in Business Administration, Finance or related field; Master's degree preferred
    
    
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    Strong knowledge of Microsoft Excel, Power Point, Word and Outlook; experience with SharePoint, Customer Relationship Databases, Google Workspace, and Vendor Management System is preferred
    
    
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    Excellent communication, interpersonal, organizational and analytical skills required
    
    
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    Ability to exercise independent judgment to make day to day decisions with minimal supervision
    
    
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    Comfortable with ambiguity and ability to multi-task; must be able to work in a fast-paced environment
    
    
    KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work (https://www.kpmguscareers.com/why-kpmg/#benefits) '.
    Follow this link to obtain salary ranges by city outside of CA: https://www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=3797-9
    KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
    KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
    GL: 6
    GF: 15311

Keywords: KPMG, Atlanta , Manager, Account Operations, Executive , Atlanta, Georgia