Manager II, Operations
Company: J.B. Hunt Transport Services, Inc.
Location: Atlanta
Posted on: September 22, 2023
Job Description:
Job Summary:Under general supervision, the position is
responsible for the oversight of a single and/or multiple sites/
fleets, under one cost center, with one or more managers. Strategic
management and leadership over all aspects of operational
performance, including problem identification, solution recognition
and implementation, financial performance and profitability, and
overall Safety and DOT compliance of assigned fleets. Incumbent
must be able to work any shift to satisfy the demand for
flexibility of scheduling to ensure operational success. This
includes, but is not limited to, day shifts, night shifts and
weekend shifts. Key Responsibilities:
- Oversee assigned fleet operations, including driver board
coverage, customer service, safety, compliance, driver retention,
and employee scorecard management
- Create and execute plan for forecasted freight volumes/customer
volume needs, power/equipment needs, and adjust capacity needs as a
result to ensure fleet/carrier and equipment coverage is
seamless
- Serves as the primary point of contact with their assigned
customers/ramp and communicates with internal departments and team
to provide exceptional service, provide trouble free account
operation, and identify and resolve problems or issues with ramp,
driver, customer, account, etc., throughout the day and, where
required, when on call
- Responsible for various operational, financial, and service
reporting on an ongoing basis
- Train on and audit all processes and procedures needed to
execute the day-to-day operations while seeking to identify and
implement system or procedure improvement areas
- Facilitate and determine employee trainings and development
including monitoring ongoing performance progress to promote,
engage, and retain employees in positions of increasing
responsibility by optimizing job performance through evaluations,
individual development plans, and employee recognition
programs
- Ensure fleet compliance with all Safety and DOT training,
including working with applicable internal personnel to address any
specific Safety needs that arise for individual fleets or
drivers
- Provide input in the creation of an annual budget, audit
current year performance of actual versus budgeted expenses and
provide feedback to the Controller regarding required changes to
the budget as a result of operational changes
- Responsible for complete P&L performance, including cost
control decisions, expense management, and maximizing
profitability, as well as identifying and maintaining key
performance indicators. Includes design versus actual data analysis
for each customer through mid-year business reviews, annual account
assessments, and preparing and presenting final presentation,
etc
- Using a strategic approach, successfully promote, manage, and
maintain a positive work environment, to improve operational
efficiency, employee engagement, and driver retention
Qualifications:Minimum Qualification:
- High School Diploma/GED with 3-4 years of
Transportation/Logistics experience and/or 3-4 years of supervisory
experience; must posses a valid driver's license with a clean motor
vehicle record as per JBH standards; ability to work across
multiple shifts including nights and/or weekends if needed.
Preferred Qualification:
- Bachelor's Degree in Business Administration/Management, Supply
Chain Management, Finance or related fields with 1-2 year of
relevant professional experience or 3-4 years of experience in the
Transportation/Logistics industry with 3-4 years of supervisory
experience Skills & Abilities:
- Ability to process information with high levels of
accuracy
- Anticipate, recognize, and deal effectively with existing or
potential conflicts at the individual, group, or situation
level
- Ability to accurately analyze situations and reach productive
decisions based on informed judgment
- Ability to adapt to changing environments
- Establish and maintain healthy working relationships with
clients, vendors, and peers
- Ability to meet or exceed team/driver needs and expectations
and provide excellent service in a direct or indirect manner
- Effective communication skills
- Ability to develop and track challenging goals that support
business strategies
- Knowledge of business metrics and Key Performance Indicators
(KPIs)
- Ability to form and manage effective teams
- Participate in the process of recruitment of permanent and
contract personnel, achieving optimal match between candidate and
position
- Understanding of the resources required to achieve business
objectives and ability to plan, mobilize and distribute resources
to fulfill business objectives and plans. Education:
- Bachelors: Business Administration/Management, Bachelors:
Finance, Bachelors: Supply Chain Management, GED (Required), High
School (Required) Work Experience:
- Management-Entry Level, Transportation/Logistics
Certifications:
- Non Commercial Driver's License - Department of Transportation
Job Opening ID:
- 00521002 Manager II, Operations (Open) "This job description
has been designed to indicate the general nature and level of work
performed by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities and qualifications required of
employees assigned to this job.To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements are representative of the
knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions."J.B. Hunt Transport, Inc. is
committed to basing employment decisions on the principles of equal
employment opportunity without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, age,
persons with disabilities, protected veterans or other bases by
applicable law.
Keywords: J.B. Hunt Transport Services, Inc., Atlanta , Manager II, Operations, Executive , Atlanta, Georgia
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