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Director, Global Talent Development Operations

Company: FTI Consulting, Inc
Location: Atlanta
Posted on: September 20, 2023

Job Description:

Director, Global Talent Development Operations FTIConsultingistheworld'sleadingexpert-drivenconsultingfirm.Over thelast40years,FTI Consulting expertshaveservedasthetrustedadvisortoFortune500companiesandtheworld'sleadinglaw and privateequityfirmswhentheyarefacingtheirgreatestopportunitiesandchallenges.Ourstrong ourtalentedprofessionalsacrosstheglobetomakeapositiveimpact for ourclientsand communities. AtFTIConsulting,you'llbeinspiredandempoweredtomakeanimpactonheadlinemattersthatchange history.Workingsidebysidewiththeworld'sleadingexpertsinyourfield,you'llbesurroundedbyan opencollaborativeculturethatembracesdiversity,recognition,professionaldevelopmentandmost importantly, you. There'sneverbeena more excitingtime tojoin FTIConsultingandthisiswhere you willdothe most excitingandfulfillingworkofyour career. Areyoureadytomakean impact? AboutThe Role The Director of Operations, Learning & Development will be part of FTI's dynamic Global Human Resources practice. This position will report into FTI's Vice President, Global Talent Development (TD) . They will be responsible for assisting with the implementation of FTI's Talent Development framework and providing operations support to enable the effective and efficient delivery of learning solutions for all levels, functional areas and geographies to build the requisite skills for FTI professionals to deliver business results. WhatYou'll Do PRIMARY DUTIES: - Manage the Global Learning & Development Operations Team to the successful achievement of FTI strategic global priorities across a variety of modalities including classroom training, virtual training and e-learning - both those inside and outside of the United States. - Instill a customer service mindset into our learning operations team focusing on the planning, budgeting and delivery of the learning solutions. - Identify opportunities to improve processes which will allow the Operations team to focus on more strategic activities. - Manage vendor relationships, invoicing, reporting, and budget responsibilities including regular updates.Work directly with accounting. Work across region and segment leadership to inform, gain buy-in and understand specific business requirements for large, FTI-wide initiatives involving multiple functions - Lead multiple-function Steering Committee meetings related to Talent Development systems for FTI-wide initiatives - Oversee the Learning Management strategy, processes, enhancements, and system - Create Talent Development Operations goals for long term success and translates this to achievable goals for her team - Develop the strategy for the Operations side of Talent Development - Work with the Solutions Team to integrate Operation's goals with the Solutions' goals to ensure seamless and successful development of FTI employees - Partner with the Diversity, Inclusion, and Belonging organization to align Talent Development strategies aligned with the business for successful execution - Identify common talent needs across the organization through demand planning discussions that will inform the strategic priorities of the overarching Talent Development strategy - Partner with Solutions to determine vendor vs. internal capability strategy and resourcing to deliver on talent development needs across the business - Lead multiple projects which will modernize and improve the user experience, as well as improve processes, reporting and reduce inefficiencies.These methods will help employees own their development more easily, and help HR and leaders reinforce learning by knowing how their employees are being developed and what they have completed, to increase involvement in 'Owning Your Career'. These processes and systems improvements allow more time for the TD Operations team to address more strategic activities RESPONSIBILITIES: Provide input into the Talent Development (TD) strategy and oversee customer service driven operations to enable the effective and efficient delivery of Talent Development priorities through the following: o Lead, coach, and mentor the Global Operations team o Manage training operations, including teaming with leadership on strategic practice planning, delivery and evaluation - Global Event Management and Delivery Support o Champion a customer service approach to serving the businesses Talent Development needs o Serve as liaison between the segments and participants while adhering to TD policies and procedures o Provide onsite management of learning programs such as FTI leadership programs and New Consultant Orientation o Provide instructor care and preparations o Oversee course materials and collateral management - Talent Development User Experience o Modernize and improve the user experience, as well as improve processes, reporting and reduce inefficiencies. o Create tiered, curated Learning Paths by segment, region, and to support technical and professional learning and provide clarity in how our teams can build skills to advance their careers. o Lead the effective implementation of FTI's Learning Management System o Lead the redesign of our intranet user experience o Project manage our Learning Management System user experience in partnership with Talent Development and HR Leadership - Global TD Budget o Partner with the Global TD Vice President to manage the TD budget including planning, accruals and actual expenses to determine allocation o Track expense trends and costs associated with training courses as well as individual budgets - Continuing Education Credits o Manage the NASBA CPE contract and process for FTI Consulting - Manage all aspects of curriculum delivery; drive and monitor credits and compliance; review, process and track training approvals o Adhere and comply with all NASBA requirements for course development, delivery and record retention o Lead the vendor management process in support and in partnership with the TD Solutions team. o Provide event management support including negotiating and contracting learning venues and conference centers that meet the business needs and program needs within budget - Global Tracking, Reporting & Communications o Oversee technologies that support and advance learning o Optimize the Learning Management System o Oversee the management of attendance, course records and individual records in FTI's learning management system o Maintain training catalogs, course descriptions (prerequisites) and global calendars o Create effective measurement, evaluation, and reporting processes for course delivery Collect and analyze data on the effectiveness of learning initiatives and the efficiency of the learning organization o Create effective reporting on learning KPIs for senior management o Manage the Global Talent Development presence to market and communicate Global TD opportunities - Manage In-Take Form process for TD o ISD and Learning Development Requests o Other Operations requests HowYou'll Grow Wearecommittedtoinvestingandsupportingyouinyourprofessionaldevelopmentandwehave developedarangeofprogramsfocusedonfosteringleadership,growthanddevelopmentopportunities. Weaimtopromotecontinuouslearningandindividualskillsdevelopmentthroughon-the-joblearning, self-guidedprofessionaldevelopmentcoursesandcertifications.You'llbeassignedadedicatedcoachto mentor,guideandsupportyouthroughregularcoachingsessionsandserveasanadvocate for your professional growth. Asyou progressthroughyourcareeratFTIConsulting,we offer tailoredprograms for critical professional milestonestoensureyouarepreparedandempoweredtotakeonyournextrole. WhatYouWillNeedTo Succeed BASIC QUALIFICATIONS: - Minimum of 10 years of experience in global learning & development operations - Minimum of 3 years of experience in professional services environment - Bachelor's degree, preferably in Adult Learning & Development or equivalent experience Preferred Qualifications - Experience with DiSC, strengths instruments, or other assessments Our goal is to support the well-being of you and your families-physically, emotionally, and financially. We offer comprehensive benefits such as the following:

  • Competitive total compensation, including bonus earning potential
  • Full package of benefits plans, including medical, dental, and vision coverage along with life and disability insurance
  • Generous paid time off
  • Company matched 401(k) retirement savings plan
  • Potential for flexible work arrangements
  • Generous paid parental leave and flex return support
  • Family care benefits, including back-up child/elder care
  • Employee wellness platform
  • Employee recognition programs
  • Paid time off for volunteering in your community
  • Corporate matching for charitable donations most important to you
  • Make an impact in our communities through company sponsored pro bono work
  • Professional development and certification programs
  • Free in-office snacks and drinks
  • Free smartphone and cellular plan -(if applicable) -
  • FTI Perks & Discounts at retailers and businesses
  • Upscale offices close to public transportation - -
    About FTI Consulting - FTI Consulting is a global business advisory firm dedicated to helping clients with their most significant opportunities and challenges. With more than 7,600 employees located in 31 countries, our broad and diverse bench of award-winning experts advise their clients when they are facing their most significant opportunities and challenges. At FTI Consulting, we embrace, cultivate and maintain a culture of diversity, inclusion & belonging, which are fundamental components to our core values. FTI Consulting is publicly traded on the New York Stock Exchange and has been named the #1 Professional Services Firm on Forbes List of America's Best Employers and the best firm to work for by Consulting Magazine. For more information, visit -and connect with us on -Instagram -and -LinkedIn .
    - FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. - Additional Information
    • Employee Status: Regular
    • Exempt or Non-Exempt?: Exempt
    • Job Family/Level: Core Operations Level 4 - Tier 1 Compensation My ProfileCreate and manage profiles for future opportunities. At FTI Consulting, our goal is to attract, hire, acquire, develop and, most importantly, retain the bestand most talented people in the world. As our company continues to grow, we remain focused on buildingand maintaining a strong culture of diversity and inclusion. All qualified applicants will receive considerationfor employment without regard to race, color, religion, creed, national origin or ancestry, gender, age,marital status, sexual orientation, status as a qualified individual with a disability, status as a protectedveteran, union affiliation, genetic information, sex, citizenship status, or any other factor prohibitedby law.

Keywords: FTI Consulting, Inc, Atlanta , Director, Global Talent Development Operations, Executive , Atlanta, Georgia

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