Lead Salesforce Product Manager Service
Company: AT&T
Location: Atlanta
Posted on: May 28, 2023
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Job Description:
About the Company
Join AT&T and reimagine the communications and technologies
that connect the world. Our Consumer Technology eXperience team
delivers innovative and reliable technology solutions to power
differentiated, simplified customer experiences. Bring your bold
ideas and fearless risk-taking to redefine connectivity and
transform how the world shares stories and experiences that matter.
When you step into a career with AT&T, you won't just imagine
the future-you'll create it.
About the Team
Our Customer Connect team is looking for a Lead Product Manager who
is passionate about customer experience and has analytical and
multi-tasking abilities to thrive in a fast-paced environment. The
role is responsible for reviewing the long-term Salesforce enabled
business roadmap for the multiple channels, ensuring that cross
functional product, delivery, and business teams are working in
concert to deliver business value. The individual will have an
intimate knowledge of the current state of the business and
technology and implements the plan to achieve the desired future
state.
About the Job
The ideal candidate will be an experienced Product Manager, with an
extensive background in delivering scalable and robust enterprise
integration projects leveraging the Salesforce platform. He/she be
a key contributor on the Salesforce Enterprise product team driving
transformation efforts, mission-critical system integrations and
automating key business processes. The successful candidate must
possess strong analytical, communication, leadership, and technical
Salesforce expertise specifically in system integrations and APIs
and must demonstrate the ability to quickly learn the business and
expedite delivery of projects. He/she must possess both the product
management and Salesforce skillsets and enjoy working in a dynamic,
fast paced, and high growth environment.
Responsibilities and Day-to-Day View
Engage with the business team and stakeholder at different levels
to understand business needs, analyze, document, evaluate and
prioritize the requirements, and make recommendations on the
solution and implementation. Deliver the product that meets
business requirements, reliability, scalability, and performance
goals.
This role will drive alignment with the company's cross-channel
vision and strategy, supporting Channel KPIs and delivering the
highest value capabilities.
Work with the Agile team and create the product strategy roadmap,
develop minimal viable product and Agile Epics that drive a highly
effective and efficient product development and delivery scrum
team.
Launch the vision, product strategy and road map for products and
work with key stakeholders in the company to deliver on that vision
including sales, partner teams, affiliates, and care
operations.
Monitor products for all defined KPIs to ensure best-in-class
customer experience.
Drive, develop and maintain numerous project deliverables that
support the program, including functional and non-functional
specifications.
Serve as a Subject Matter Expert in outbound customer
communications, consent, and privacy management.
Acts as a product evangelist to build awareness and understanding
across teams and organization.
Understands data mapping/transformation, solution design, process
diagram, acceptance criteria, user acceptance testing and other
project artifacts.
Partner with various business partners and solution teams to
evaluate how to best leverage integration to meet evolving business
requirements and information needs.
Ensure solutions promote simplicity, efficiency, and conform to
enterprise and architecture standards and guidelines.
Provide functional leadership during technology enhancements
upgrades/implementations and work successfully as a liaison with
various internal business/technical partners.
Partner with the support organization to provide training, support
and technical assistance to operations team and end users.
Participate in Program Increment Planning, write/enhance/research
Epics and be responsible as business lead and central subject
matter expert.
Lead, guide and support Sr product manager and managers, and help
streamline work processes to improve efficiency and
consistency.
Develop and communicate the program vision and roadmap.
Qualifications
Bachelor's degree or equivalent work experience in Marketing,
Computer Science, Information Systems, Channel Operations, or
related field
6+ years of product and/ or project owner experience with proven
track record of managing all aspects of a successful program
throughout its lifecycle.
Experience within high tech, software and/or wireless/telecom
industry is a plus.
Solid technical background with understanding and/or experience in
software development, web technologies and customer communications
such as email, SMS, and push notification
Experience working in or with Centers and/ or Retail channels is a
plus.
Strong analytical skills and the ability to convert consumer
insights and performance data into high impact product
initiatives.
Experience in product roadmap assessment and planning.
Experience in driving and gathering business requirements,
prioritization, assessments and solutioning.
Experience in working with both the business and technical team,
coordinating/leading solution design, development/configuration,
and deployment across multi-dimensional teams.
Experience in business process analysis and ability to proactively
identify, manage, and correct user experience and business process
issues.
Experience working within scaled agile development team.
Experience with MuleSoft and Salesforce technologies
Experience and knowledge of APIs, Web Services, SOA, ESB, ETL
concepts and tools.
Excellent written and verbal communication skills with demonstrated
ability to present complex technical information in a clear manner
to peers, developers, and senior leaders.
Technical skills would include Salesforce, Adobe Analytics, Oracle
Marketing Platform (Responsys), Jira, Scaled Agile Framework, full
stack web design, application design.
Preferred Qualifications
Bachelor's degree in marketing, Computer Science, Information
Systems, or related field
Experience in a Telecom, Retail, Call Center sales or AT&T
Consumer
Salesforce certifications
Our Lead Product Management & Developments earn between $128,400 -
$231,100. Not to mention all the other amazing rewards that working
at AT&T offers. Individual starting salary within this range
may depend on geography, experience, expertise, and
education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days
of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may
be available but is unprotected.
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital
indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility
plans and accessories, AT&T internet (and fiber where
available) and AT&T phone
A career with us, a global leader in communications and technology,
comes with big rewards. As part of our team, you'll lead
transformation surrounded by trailblazing industry leaders like
you. You'll be empowered to go above and beyond - making a
difference through company-sponsored initiatives or connecting and
networking through one of our many employee groups. And regardless
of where you're in your career trajectory, you'll be rewarded by
the impact that comes with making a difference in the lives of
millions. With AT&T, you'll be a part of something greater, do
incredible things and be rewarded with a chance to change the
world. Once you are part of our team, you'll have an amazing
compensation and benefits package, including bonuses,
medical/dental/vision coverage, matching 401(k), tuition
reimbursement, paid time off, discounted wireless and internet
plans, and more!
Ready to join us? Apply today!
AT&T will consider for employment qualified applicants in a
manner consistent with the requirements of federal, state and local
laws
We expect employees to be honest, trustworthy, and operate with
integrity. Discrimination and all unlawful harassment (including
sexual harassment) in employment is not tolerated. We encourage
success based on our individual merits and abilities without regard
to race, color, religion, national origin, gender, sexual
orientation, gender identity, age, disability, marital status,
citizenship status, military status, protected veteran status or
employment status
Keywords: AT&T, Atlanta , Lead Salesforce Product Manager Service, Executive , Atlanta, Georgia
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