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Director, Global Business Operations

Company: Visaitalia
Location: Atlanta
Posted on: May 28, 2023

Job Description:

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.Join Visa: A Network Working for Everyone.Position SummaryThis Director role is a member of the Global Value-Added Services (VAS) and Core Client Services (CS) team, a team working with global clients to develop and deliver client value, and world class servicing. This role directly reports into the Sr. Director of Business Operations for VAS & Core CS.The Business Operations VAS & Core CS team is accountable for: developing key business insights across the VAS & Core organization using data, metrics, and analysis, establishing business rhythms across VAS& Core to drive consistency and structure around key operational activities, and identifying processes to improve efficiency, while ensuring alignment with overall Client Services.This role is specifically responsible for partnering with business units across Client Services, as well as Finance, HR and Product to help define, track and report on progress against Client Services' Objectives, Key Results and Initiatives. You will need to develop an understanding of business drivers, success factors, and challenges across different teams and functions within VAS & Core Client Services. Success in this role will require that you connect dots, identify opportunities and solutions, and represent the "story" accurately and succinctly in reports and presentations.The position requires a seasoned professional with a broad, well-rounded set of skills, a high level of energy, flexibility, and a demonstrated ability to thrive in a fast-paced, time-sensitive environment.Responsibilities:Influence across stakeholders (i.e., CS, Product, HR, Finance) to track ORKs, identify/present on business themes, and monitor the health of the CS VAS/Core businessLead weekly leadership calls with clear agendas to discuss pressing business needs, inform key stakeholders, and transform the businessManage the creation of monthly and quarterly business updates, gathering data inputs, leader verbatims, and metrics to articulate business progress/gapsWork with Finance to monitor and track budgets, hiring plans, and revenue. Uncover business insights to share with leadership teamIn collaboration with our Data Analyst, ensure our business leaders have data insights, dashboards, and reporting capabilities for their functional teamsEstablish business rhythms with VAS & Core cross-functional stakeholders to promote collaboration, share insights, and identify enhancement opportunitiesAssist in building out materials for all-hands, leadership offsites, and other key information sharing forumsAssist, lead, and track ad-hoc requests and/or special projects focused on business optimization, planning, or business readoutsThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.Basic Qualification:

  • 10 or more years of work experience with a bachelor's degree or at least 8 years of work experience with an Advanced Degree (e.g., Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD.
    Preferred Qualifications:
    • 12 - 15 or more years of work experience with a bachelor's degree or 8-10 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.
    • 10+ years' experience in business operations, program management, product management, business consulting/strategy, or client services with increasing responsibility.
    • Experience in client services and knowledge of the payment industry.
    • Strong, polished executive presence and business acumen a must.
    • A critical thinker, with an analytical mindset and a data-driven approach to problem solving.
    • Excellent written and verbal communication skills, strong ability to present complex ideas in a clear, and concise manner to and executive audience.
    • Strong stakeholder management, relationship management, and influencing skills at all levels in and organization.
    • The ideal candidate has experience in shaping content, interpreting data, excels at PowerPoint, skillful at small group presentations, and thrives at multi-tasking.
    • Comfortable with ambiguity and rapidly changing content and strategies.
    • Demonstrated ability to work effectively in a matrixed team environment, highly collaborative and inclusive working style.
    • Ability to organize and prioritize work, meet tight deadlines, drive to achieve goals, and work under pressure in a highly dynamic environment.
    • Self-starter with a demonstrated ability to achieve results as part of an effective team, effectively prioritize and multi-task under deadlines.
    • Able to set priorities, influence others, and manage expectations. Work Hours: Varies upon the needs of the department.Travel Requirements: This position requires travel5-10% of the time.Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 132,100.00 to 171,700.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Keywords: Visaitalia, Atlanta , Director, Global Business Operations, Executive , Atlanta, Georgia

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