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Program Manager

Company: Paya Inc
Location: Atlanta
Posted on: May 28, 2023

Job Description:

Paya (NASDAQ: PAYA) is a leading provider of integrated payment and frictionless commerce solutions that help customers accept and make payments, expedite receipt of money, and increase operating efficiencies. The company processes over $35 billion of annual payment volume across credit/debit card, ACH, and check, making it a top 20 provider of payment processing in the US. Paya serves more than 100,000 customers through over 2,000 key distribution partners focused on targeted, high growth verticals such as healthcare, education, non-profit, government, utilities, and other B2B end markets. The business has built its foundation on offering robust integrations into front-end CRM and back-end accounting systems to enhance customer experience and workflow. Paya is headquartered in Atlanta, GA, with offices in Reston, VA, Fort Walton Beach, FL, Mt. Vernon, OH, Tempe, AZ, and Dallas, TX.

Job Summary:

The Program Manager is responsible for ensuring the successful completion of complex strategic initiatives spanning multiple sub-projects/workstreams. This position reports to the Director, Program Management for Paya.


  • Proactively manage and support the company's strategic initiatives as assigned
  • Assists in dependency management and cross-team coordination with Product, IT, Operations, and Other Support teams
  • Identify risks and issues contributing to project delays and determine solutions for management approval
  • Prepare concise status reports for leadership that reflect overall project status, current issues, and risks, including mitigation and contingency plans
  • Develop and implement processes to monitor, set appropriate milestones and track overall team performance
  • Creation of a project plan to track the assigned project portfolio, budget, and schedule
  • Prepares for and facilitates release planning with teams as appropriate
  • Build good working relationships with all internal stakeholders and be responsible for stakeholder management and engagement throughout the project
  • Support the successful handoff of the project initiative to the business teams for ongoing BAU support once the project is complete
  • Assists in the creation of portfolio reporting on a monthly basis for Executive Management
  • Other duties as assigned Qualifications and Requirements:
    • Communication skills - Demonstrate strong communication and collaboration skills necessary to lead and manage teams and projects effectively
    • Analytical thinking - Exceptional ability to analyze data and utilize it to make sound business decisions
    • Results-focused - Ability to organize and manage multiple, and at times competing priorities
    • Relationship-building skills - Ability to work within a dynamic team setting and provide leadership to build and develop strong teams
    • Leadership - Proven success in leading highly complex large-scale initiatives, achieving results through others, and being a strong team player
    • Innovative thinking - Ability to lead innovative and/or transformative projects and strives for continuous improvements
    • 8+ years of relevant experience in roles such as Product Owner, Program/Project Manager
    • Experience with Agile software development (particularly Kanban and SCRUM) and JIRA
    • 3+ years experience in merchant/acquiring payments industry
    • Working knowledge of modern web development and API-centric architecture Education Requirements
      • Bachelor's Degree is required
        Paya is proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Keywords: Paya Inc, Atlanta , Program Manager, Executive , Atlanta, Georgia

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