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Senior Manager, Client Implementation - Remote

Company: UnitedHealth Group
Location: Tucker
Posted on: March 21, 2023

Job Description:

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm) Lead the Surest Implementation Team, with accountability to deliver complete, timely, and accurate client implementations of Surest products. Champion a culture of accountability and collaboration to meet changing business and client needs, including market expansion and continuous change in process and capabilities. Own and oversee implementation processes, ensuring consistent delivery that creates positive client and broker experiences and creates promoters of the Surest brand. Act as critical process expert and team leader, monitoring performance of team and overall client implementation lifecycle. Initiate and manage change to improve implementation delivery through product and process. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: People Management: Champion Surest culture and strategy, acting as manager and coach for direct-report project managers variety of backgrounds and levels of experience. Anticipate and resolve team and direct report issues, investigate concerns and potential risks, and provide remediation recommendations for the model. Provide direct, actionable feedback, using available performance data and human capital best practices to develop organizational talent. Lead by example with strong collaborative spirit across immediate team, broader Surest team, and UHC/UMR/Optum counterparts Team Direction and Oversight: Collaborate with Sales and Client Management teams to understand and respond to sales and renewal projections; plan team staffing with Group Onboarding and Operations Performance Lead according to established targets utilizing data-driven approach, including staffing ratios where appropriate. Determine assignment approach and assign roles across team for newly sold and renewing clients. As needed, collaborate with Group Operations Specialists lead on assignment of supporting resources, especially for Fully Insured business. Oversee client implementation/renewal progress and client readiness. Identify and respond to project risks, delays, and lift barriers to timely and accurate delivery. Core Knowledge Holder: Act as implementation process expert and owner, including representing the Implementation team as a part of cross-functional meetings and projects. Respond to and manage escalations in a timely, effective manner. Make critical process decisions and create certainty in ambiguous situations to lift barriers to project success. Field cross-functional requests; work with teams to define responsibility and accountability paths and apply best practices to create process certainty. Act as critical connector between multiple cross-disciplinary teams to enable information flows and communication of process changes. Process Improvement and Team Readiness: Set process improvement agenda for client implementation project management, identifying improvement needs and working with appropriate internal resources to scope and deliver. Work with Process Engineering and internal partners to ensure process documentation is accurate and used appropriately. Work directly with Product Team, providing feedback and opportunities for performance improvement through product maturation. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 7 years of managed care operations experience Client implementation experience in the healthcare industry Preferred Qualifications: Bachelor's degree in business administration, Health Management, or a related field Experience in insurance and healthcare administration, including fully-insured and self-insured healthcare operating models Experience managing/developing employees in a matrixed team environment Start-up experience, demonstrating the ability to work in an ambiguous and fast-paced environment Managed care programs, operations, and practices from both a provider and insurer perspective Data flows and process optimization, as applied to client implementation Program management principles and practices at an expert level Proven solid problem-solving, multi-tasking, relationship-building, and communication skills Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm) California, Colorado, Connecticut, Nevada, New York City, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York City, or Washington residents is $101,200 to $184,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives. All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Atlanta , Senior Manager, Client Implementation - Remote, Executive , Tucker, Georgia

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