Workplace Experience Program Manager

Company: CBRE Group, Inc.
Location: Atlanta
Posted on: March 20, 2023

Job Description:

We are Host! Designed to complement CBRE's occupier and landlord service offerings, the Host mission is to create and scale people-led, technology-enabled services that increase individual well-being, personal productivity and organizational effectiveness. Put simply: our goal is to help people work smarter and delight in doing it. JOB SUMMARY This position is responsible for the development, implementation, performance management and continuous improvement of workplace experience service programs for clients. Services may be directly delivered by colleagues or third party service providers. ESSENTIAL DUTIES AND RESPONSIBILITIES Manages development and implementation of programs associated with the delivery of Workplace Services. Services include, but are not limited to: Concierge Reception / Switchboard Room Management A/V Support Meeting & Event Management Community Programs Workplace Coaching & Onboarding Food Services Parking & Commute Bicycle & Local Shuttle Supported Employment Company Store Pet Programs Document Services Mail Services Record Archiving Office Supply Management Moves, Adds, Changes Furniture Management Space Reset Workplace OnboardingDevelops workplace experience program materials, including client and company brand compliance. Create resource guides and training materials to support program implementation and operations.Partners with technology partners to develop or customize tools as needed to support program objectives. Maintain accuracy and relevance of resources over time.Conducts listening exercises to better understand client needs. Develops performance indicators, rhythm of business and methodology for performance management and continuous improvement.Develops or advises in the development of resources and materials needed to facilitate change management associated with workplace services programs.Directly manages some workplace services programs, as required.Remains informed about developments within the Workplace Experience industry, and networked with in-company subject matter experts to bring world class solutions to bear for the client.Collaborates with company and client IT teams to assess of technology, training needs and implementation of program(s), training and tools for Workplace Experience teams and clients.Collaborates with client to assess needs and sets priorities for Workplace Experience Service delivery.Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.Performs other duties as assigned.SUPERVISORY RESPONSIBILITIESProvides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

Keywords: CBRE Group, Inc., Atlanta , Workplace Experience Program Manager, Executive , Atlanta, Georgia