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Global Account Manager

Company: Switch
Location: Lithia Springs
Posted on: March 20, 2023

Job Description:

Join Switch

Switch, Inc. (NYSE: SWCH), is the independent global leader in exascale data center ecosystems, edge data center designs, industry-leading telecommunications solutions and next-generation technology innovation. Switch Founder and CEO Rob Roy has developed more than 750 issued and pending patent claims covering data center designs that have manifested into the company's world-renowned data centers and technology solutions.

We innovate to sustainably progress the digital foundation of the connected world with a focus on enterprise-class and emerging hybrid cloud solutions. The Switch PRIMES, located in Las Vegas and Tahoe Reno, Nevada; Grand Rapids, Michigan; and Atlanta, Georgia are the world's most powerful exascale data center campus ecosystems with low latency to major U.S. markets. Visit for more information or follow us on LinkedIn and Twitter.

Global Account Manager
This position can be located in Atlanta, Georgia or in the State of Texas.

The purpose of this position is to produce new sales revenue for Switch Connect. This position will report to the VP of Connectivity.

Supervisory Responsibilities:
This position carries out no supervisory responsibilities.

Essential Duties and Responsibilities:

  • Sales of telecommunications services for direct, wholesale or agent channel models.
  • Be 100% available for colo sales team to assist with projects, calls, tours, questions and other needs as they arise.
  • Effectively manage sales and quoting process of telecommunications services for Switch customers and prospects.
  • Team selling - engage and effectively manage sales process of telecommunications services in support of the Switch colocation team's sales process.
  • Assist with circuit ordering and provisioning process including project management, customer communications, escalations, updating and other tasks as needed.
  • Interact with clients in a manner that reflects the positive, professional image of Switch.
  • Drive incremental revenue and customers to Switch with a focus on network services.
  • Perform effective and accurate customer network reviews, designs, and work with technical resources internally and externally to create the best solutions for Switch customers leveraging a large portfolio of global carrier's products.
  • Perform effective and accurate data center tours that educate clients about the unique and industry-leading capabilities of the facilities with the goal of closing new business.
  • Consistently and accurately enter and record all customer-related activities into Salesforce.
  • Continually maintain contact with prospects and close new business effectively.
  • Consult with prospects to help them architect their data center and network deployments based on the capabilities of the Switch data centers and Switch Connect.
  • In accordance with your VP's direction, interact with Switch's carrier partners to obtain circuit pricing, negotiate terms, drive circuit provisioning, maintain communication and positive relations, and or follow-up on various carrier related issues.
  • Create and respond to quotes that reflect the prospect's architecture requirements and accurate pricing.
  • Manage telecommunication circuit quotes from request to delivery.
  • Assist the sales team in the sales process and various tasks. Other Duties:
    • Responsible for staying abreast of best practices both internally and externally.
    • Assist with special projects on an ad hoc basis.
    • Other projects and/or duties as assigned. Required Job Skills:
      • Strategic thinking - must be able to win complicated telecommunications deals while driving the sale from start to finish in a timely manner
      • Entrepreneurial minded
      • Always drive for a next step
      • Detail oriented with ability to be very organized while managing large work loads
      • Excellent communication skills
      • Excellent project management skills
      • Excellent follow-up skills
      • Work well with a team
      • Punctual
      • Technical knowledge of telecommunications products and services
      • Self-starter with ability to recognize core priorities for the business and prioritize work load accordingly
      • Hard work ethic
      • Honest
      • Required to be in the data center 5 days per week to support sales team
      • Excellent negotiation skills Computer Equipment and Software:
        • Thorough working knowledge of various software applications including Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
        • Intermediate skills in SalesForce. Education:
          Bachelor's degree or equivalent combination of education and experience.

          Minimum of 3 + years progressively responsible experience in sales or sales engineering in telecommunications.
          Telecom experience a must.
          Experience with SIP and SDWAN services highly valued.

          Physical Demands:
          The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

          While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

          The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

          This position offers competitive pay and benefits.

          To apply for this position, please visit our website.

          Atlanta, Georgia or in the State of Texas

          Switch is an equal opportunity employer.

          Principals only please. Temporary or permanent placement recruiters, please don't contact this job poster. Please do not contact job poster about other services, products or commercial interests.

          Please be aware that Switch requires all employees to be vaccinated for COVID-19. This position will require the successful candidate to obtain, or show proof of, the COVID-19 vaccination. Switch is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

Keywords: Switch, Atlanta , Global Account Manager, Executive , Lithia Springs, Georgia

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