Account Manager
Company: LeapFrog Services, Inc
Location: Atlanta
Posted on: January 27, 2023
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Job Description:
Description:Jump into a role that encourages you to think
creatively while building relationships and crafting strategies for
clients at one of the world's most admired brands.As an Account
Manager, you'll lead post-sale client relationship management,
working closely with Leapfrog clients to establish and maintain
trusted advisor status. This role champions Leapfrog's values for
their assigned client base and is accountable for those accounts'
satisfaction, retention, and growth. Additionally, you will
proactively work internally and externally to identify needs,
orchestrate resources, and facilitate essential outcomes that
enable your clients' desired business objectives.This is an
excellent opportunity to work with a strong, dedicated team backed
by an established IT Company with seasoned
leadership.ResponsibilitiesDevelops the overall relationship with
assigned clients, including managing expectations, assuring ongoing
satisfaction, adopting Leapfrog solutions, and client
retention.Acts as an advocate and advisor for both client and
Leapfrog by understanding the client's needs and the value of
Leapfrog's products and services.Partners with clients to build
long-term account plans and technology roadmaps that align
Leapfrog's products and services with clients' business
strategies.Monitors service levels, critical success factors, and
key performance indicators to identify service gaps and technology
issues --reporting statuses internally to the Leapfrog leadership
team and externally to client executives and key
contacts.Proactively maintains regular communications with assigned
clients by sharing timely, relevant updates.Guides complex problem
resolution by interfacing with clients and the appropriate Leapfrog
operational groups by using negotiation and consensus-building
skills.Leads quarterly strategic business reviews with C- and
stakeholder levels as the desired audience. Creates and furnishes
client quarterly business review reports. Works to identify,
develop and propose new business opportunities for assigned
clients, creating accurate and timely proposals with the support of
Leapfrog Sales Engineering.Assures accuracy of assigned client
invoices, seeing that invoices are updated when services are sold
or modified, answering recurring billing questions, and resolving
invoice issues for assigned clients.Proactively manages
contract-related items, including MSA compliance and Change
Requests.Maintain Leapfrog CRM's accuracy by consistently updating
client status, tracking critical business activities, uploading
client documentation, and maintaining client contacts.Works with
quoting system to create and manage client proposals from creation
to close.Interacts with knowledgebase system to ensure the accuracy
of the information and provide accurate and timely information to
clients.Other relevant duties as assigned by
supervisor.Requirements:Effective management of client
expectations.Combined 2+ years of relevant work experience in 1 or
more of the following roles: Client Success Account Management
Strategic IT Consulting Sales, with an emphasis on cross-selling
Knowledge of 1 or more of the following: End User Support Cloud
Services (Public or Private) Security/Compliance Disaster
Recovery/Business Continuity Infrastructure/Network Management
Basic understanding of recurring revenue business model, business
operations, and practices.Ability to diagnose, organize, and
prioritize client issues while consistently meeting or exceeding
deadlines and expectations.Coordinate with internal teams to
deliver solutions to multiple clients simultaneously.Effectual
analytical and creative problem-solving skills.Efficient listening,
verbal, and written communication skills.Continuous learning of new
products, services, and capabilities in an ever-changing
environment.Proficiency with the Microsoft productivity
suite.Travel to client sites (est. 20-35%).Key Measures of
SuccessClient satisfaction scoresClient retentionTechnology and
service stack adherenceAccurate forecastingTimely delivery of
informationWritten documentation of client communications and
decisionsPreferred Experience & QualificationsBachelor's Degree in
Business Administration, Technology, or equivalentPrevious
professional experience with one or more of the following
products/vendors: Kaseya HubSpot QuoteWerks We also offer the
following benefits and perks:Competitive pay - starting pay range
is $65,000 - $90,000/year; however, base pay may vary depending on
job-related knowledge, skills, and experience.Comprehensive
benefits (medical, dental, vision)Life and Disability
InsuranceTelemedicine401k matchCertification/Education
programHybrid Work OfficeHealth and wellness programLeapfrog
Services provides managed IT services for businesses and nonprofits
worldwide. Founded in 1998 with the philosophy that IT should
enhance your business, not get in the way of it, we consider
ourselves a service company that delivers the highest possible
level of technical expertise with an unwavering dedication to
extraordinary service. In our world, high-tech doesn't mean high
jargon or high stress - it means high touch and high availability.
If you love working with leading-edge technology, want to be part
of a fun, service-based culture, and prefer the security of an
established company with growth opportunities and excellent
benefits, Leapfrog is just the pond you're looking
for!PI201452451
Keywords: LeapFrog Services, Inc, Atlanta , Account Manager, Executive , Atlanta, Georgia
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