Strategic Services Manager, Remote
Company: Workboard
Location: Atlanta
Posted on: January 27, 2023
Job Description:
Manager Strategic Services Remote WORK WITH PURPOSE.
- WorkBoard's mission is to help companies and the people in them
achieve their best results. We pioneered the Strategy Execution
category so leaders can communicate strategy and align efforts well
in a faster changing world, and so team members are energized by
the purpose and impact of their work. Our customers drive faster
growth and competitive advantage because they have higher
alignment, real-time transparency, and sharper focus on the results
that matter. Companies like Intel, Walmart, Ford, AstraZeneca,
Workday, and many others use
- WorkBoard's platform, expert services, and professional
certification programs to achieve their ambitious vision.
- WorkBoard has built a clear lead in the space - it is the size
of all the other OKR app providers combined, in large part because
its founders and team members are experienced company builders
focused on true, differentiated value for our customers. WorkBoard
is backed by top-tier venture investors including Andreessen
Horowitz, GGV Capital, Intel Capital, SoftBank Investment Advisers,
and Workday Ventures. THE OPPORTUNITY:
- At WorkBoard we help customers achieve their sustainable growth
advantage by making alignment and accountability remarkably easy!
The direct WorkBoard buyer is typically the CEO or GM of a business
unit, and the application is deployed to all employees under the
P&L owner - giving the company a very large market opportunity.
As Manager, Strategic Services, you will be consulting clients on
accelerating their company's growth plans and apply our solution to
make alignment and accountability remarkably easy, so they can
achieve great results. This role presents a rare opportunity to see
first-hand and influence how companies and teams formulate their
strategic objectives, operationalize them to drive results, and
make a tangible impact on employee engagement. You'll form
strategic advisor relationships with VPs and Directors and coach
their team to manage, communicate and operationalize their results.
You'll play a pivotal role in making strategic priorities relevant
and meaningful at every level of the organization. Your results
expertise will enable our customers to increase the business
results they realize from the platform over time. COMING IN:
- Bring 5-10 years of overall work experience, with experience at
a strategy firm such as McKinsey, Bain, BCG, or a consulting
organization like Slalom, Accenture, Deloitte or similar.
- You have worked either in, or as a consultant for, a
high-growth B2B SaaS company where you have worked with business
executives and have an arsenal of successful tactics for connecting
business value to technology!
- You are genuine, warm, positive, engaging, and empathetic
- You are business savvy and draw on your combination of
real-world experiences and education to work seamlessly and
fluently with leaders across a wide range of functional expertise
at large enterprises
- You have a strong interest and experience in the areas of
strategy development, strategy execution and operational
excellence
- You're a self-starter with strong ownership skills, willing to
go above and beyond the job description You'll be skilled and super
effective at Leading and facilitating executive conversations and
strategy alignment working sessions.
- Leveraging your natural curiosity to quickly understand a
client's business while demonstrating tact and poise under
pressure
- Delivering exceptional customer experience and value to
customers and partnering with sales to identify and close expansion
sales opportunities
- Communicating & listening with ability to credibly and
confidently engage executives
- Understanding complex, matrixed organizations and navigating
them effectively to create value for both our clients and
company
- Translating complex concepts into simple, clear, and compelling
executive level presentations
- Building and effectively executing account strategy and work
plans for services engagements. This includes resource allocation,
capacity planning week over week, stakeholder management,
implementation calendaring and budget management.
- Contributing to thought leadership development and team
enablement efforts WITHIN ONE MONTH YOU'LL:
- Attend new-hire immersion training to build a solid
understanding of WorkBoard and how we work as a team.
- Attend the WorkBoard OKR Coach Certification program to gain a
deep understanding of the OKR methodology and its relevance in
helping Executives effectively execute on their strategy
- Become a WorkBoard Application and Administration Expert to
understand how a customer's operating model is automated using our
platform and risk to strategic plan is identified early.
- Be a daily user of WorkBoard
- Dazzle a WorkBoard expert with your enthusiastic platform
demonstration.
- Understand our "Winning Together" WorkBoard approach and apply
the learnings to your customer accounts
- Shadow 8 executive workshops to understand senior leadership
challenges and how we help.
- Be a facilitator extraordinaire for 2 executive level OKR
workshops in your assigned accounts.
- Be able to articulate the problem WorkBoard is solving for each
of your customer accounts and the value WorkBoard provides WITHIN
THREE MONTHS YOU'LL:
- Be a facilitator extraordinaire across your accounts, by
conducting at least 10 executive workshops helping teams' author
and align on their strategic priorities their strategies and high
integrity OKRs
- Be a valued partner by coaching at least 30 customers on how to
lead their teams with results by using WorkBoard's Biz Reviews and
Meetings, on a weekly basis
- Spend a great deal of time with our amazing customers (when
conditions allow and clients are able to receive outside visitors,
travel will be likely)
- Team up with another WoBo all-star and co-lead a delivery of
the OKR Coach Certification Program
- Successfully advance 3 sales opportunities for expansion,
within your customer-accounts.
- Co-lead an Executive Steering Committee for each of your
accounts that summarizes the value WorkBoard has delivered to
date
- Have successfully secured 5 commitments to be a customer
reference WITHIN SIX MONTHS YOU'LL:
- Be a facilitator extraordinaire across your accounts, by
conducting over 40 executive workshops helping teams' author and
align on their strategic priorities their strategies and high
integrity OKRs
- Have a dozen SVPs and C-Level customer relationships that you
can tap for insights, references, case studies and thought
partnership any time to express the business value WorkBoard is
helping them drive for their company
- Have built vibrant Chief of Staff, Results Management Leader
and OKR coach Communities across your accounts, where > 80% of
community members are weekly active users of WorkBoard
- Successfully advance 6 sales opportunities for expansion,
within your customer-accounts.
- Successfully deliver at least $500k in value back to your
customers through returned capacity, improved strategy execution
and time saved on reporting with WorkBoard THE TEAM:
- You will be joining one of the leading customer teams ever
created! We are a small and mighty team with big objectives for our
customers and our business. Our definition of working with
customers extends to working with 100s (if not 1000s) of people to
support their work. This excites us and fuels innovation for the
WorkBoard application and our Strategic Services Program! We are a
passionate no-ego bunch that "fall in love" with our customers and
are fully dedicated to ensuring their success. OUR VALUES - WE LIVE
BY THE 4 Hs:
- Humble experts
- Hungry for the opportunity
- Intellectually honest
- Operating as one happy team A FEW OF OUR AWESOME BENEFITS:
- Discretionary Time-Off & sick days
- Paid holidays
- Health insurance
- 401K with employer matching
- Quarterly All-Hands Meetings
- And much more! THE WORKBOARD STORY:
- WorkBoard provides a powerful, modern strategy execution
platform to help companies achieve their growth plans. Unlike most
enterprise software, our solution is important to every employee,
so we strive to set the high bar for capabilities that delight and
enable everyone to be more successful at work. WorkBoard is
strategic to companies and personally relevant to the people that
work in them.
- We are proud to be an equal opportunity workplace committed to
building a team culture that celebrates learning, diversity, and
inclusion. If you're hungry to grow your skills while growing a
company, your sense of urgency matches the size of our market
opportunity, and you value and enable teammates' contributions,
then come join us! req22-01984
Keywords: Workboard, Atlanta , Strategic Services Manager, Remote, Executive , Atlanta, Georgia
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