Assistant Manager
Company: Ace Hardware
Location: Woodstock
Posted on: January 27, 2023
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Job Description:
Job Description
General Summary
The Assistant Manager manages overall store operations and the
achievement of company goals and directives.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service
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Provide positive representation of store.
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Proactively assist customers in solving problems.
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Greet customers entering and throughout the store. Thank customers
when finished and when they are leaving the store.
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Provide a friendly, outgoing demeanor, work well with customers as
well as associates.
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Ensure all calls and pages are answered promptly, courteously and
effectively.
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Handle customer complaints. Work to resolve problems with the
customer and have store's best interest taken into
consideration.
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Possess excellent product knowledge and knowledge of store layout
and location of products.
Store Operations
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Ensure a positive, professional and safe work environment for all
associates.
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Supervise the "general operations" of the entire store.
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Responsible for opening and closing the store.
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Assist with the implementation of Store Support Center
programs.
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Ensure successful Loss Prevention, Safety and Internal Audits.
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Work with General Manager and Assistant Manager on all aspects of
running the store.
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Participate in weekly management staff meetings.
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Communicate issues to the appropriate Store Support Center
department with General Manager approval.
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Assist with special projects within the district as set forth by
the District Manager.
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Implement new Standard Operating Procedures into store
execution.
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Assist with daily maintenance, orderliness and cleanliness of the
sales floor, stock room and outdoor merchandise areas.
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Ensure that weekly price changes and label updates are completed
timely and accurately.
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Oversee all cashiering functions including training, maintenance,
audits, and reports.
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Manage and direct preventative maintenance and repairs in order to
maximize and protect all physical assets (i.e. building, fixtures
and equipment).
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Visit competition to be familiar with what they are doing.
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Perform all other duties as assigned.
Inventory & Merchandising
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Assist to ensure forklift operations and receiving is completed in
a safe and efficient way.
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Assist to ensure receiving, checking in and stocking of merchandise
adheres to best practices and Standard Operating Procedures.
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Responsible for maintenance of back stock levels.
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Assist to ensure that cycle counts and negative on hand reports are
completed timely and accurately.
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Assist in ordering and maintaining desirable product inventory
levels to ensure in-stocks and store profitability.
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Assist with merchandise resets throughout the store.
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Assist to ensure all signage is current in the store.
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Assist in presenting a clean and orderly sales floor, including end
caps and promotional and incremental merchandising.
Hiring & Training of Associates
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Assist in training of all associates.
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Actively recruit and promote the advancement of Westlake Ace
associates.
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Assist in hiring, training, scheduling, reviewing, rewarding and
coaching Head Cashiers and Cashiers with the approval of the
General Manager.
Leadership
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Manage all aspects of store operations in the absence of the
General Manager.
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Lead by example; be approachable by all associates and
customers.
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Participate in store meetings.
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Communicate any merchandising, cost control or sales idea to the
General Manager for follow up.
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Prepare and challenge yourself for future advancement.
Education
High School or GED equivalent. Completion of NHRA Advanced Course
in Hardware Retailing recommended.
Experience
Previous retail management experience preferred. Hardware
experience preferred.
Physical Demands
Standing, walking, lifting (up to 60bs) and climbing.
Requirements
$11-$15
Keywords: Ace Hardware, Atlanta , Assistant Manager, Executive , Woodstock, Georgia
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