Account Manager

Company: LeapFrog Services, Inc
Location: Atlanta
Posted on: January 27, 2023

Job Description:

Description:Jump into a role that encourages you to think creatively while building relationships and crafting strategies for clients at one of the world's most admired brands.As an Account Manager, you'll lead post-sale client relationship management, working closely with Leapfrog clients to establish and maintain trusted advisor status. This role champions Leapfrog's values for their assigned client base and is accountable for those accounts' satisfaction, retention, and growth. Additionally, you will proactively work internally and externally to identify needs, orchestrate resources, and facilitate essential outcomes that enable your clients' desired business objectives.This is an excellent opportunity to work with a strong, dedicated team backed by an established IT Company with seasoned leadership.Responsibilities

• Develops the overall relationship with assigned clients, including managing expectations, assuring ongoing satisfaction, adopting Leapfrog solutions, and client retention.
• Acts as an advocate and advisor for both client and Leapfrog by understanding the client's needs and the value of Leapfrog's products and services.
• Partners with clients to build long-term account plans and technology roadmaps that align Leapfrog's products and services with clients' business strategies.
• Monitors service levels, critical success factors, and key performance indicators to identify service gaps and technology issues --reporting statuses internally to the Leapfrog leadership team and externally to client executives and key contacts.
• Proactively maintains regular communications with assigned clients by sharing timely, relevant updates.
• Guides complex problem resolution by interfacing with clients and the appropriate Leapfrog operational groups by using negotiation and consensus-building skills.
• Leads quarterly strategic business reviews with C- and stakeholder levels as the desired audience.
  • Creates and furnishes client quarterly business review reports.
  • Works to identify, develop and propose new business opportunities for assigned clients, creating accurate and timely proposals with the support of Leapfrog Sales Engineering.
  • Assures accuracy of assigned client invoices, seeing that invoices are updated when services are sold or modified, answering recurring billing questions, and resolving invoice issues for assigned clients.
  • Proactively manages contract-related items, including MSA compliance and Change Requests.
  • Maintain Leapfrog CRM's accuracy by consistently updating client status, tracking critical business activities, uploading client documentation, and maintaining client contacts.
  • Works with quoting system to create and manage client proposals from creation to close.
  • Interacts with knowledgebase system to ensure the accuracy of the information and provide accurate and timely information to clients.
  • Other relevant duties as assigned by supervisor.Requirements:
    • Effective management of client expectations.
    • Combined 2+ years of relevant work experience in 1 or more of the following roles:
      • Client Success
      • Account Management
      • Strategic IT Consulting
      • Sales, with an emphasis on cross-selling
      • Knowledge of 1 or more of the following:
        • End User Support
        • Cloud Services (Public or Private)
        • Security/Compliance
        • Disaster Recovery/Business Continuity
        • Infrastructure/Network Management
        • Basic understanding of recurring revenue business model, business operations, and practices.
        • Ability to diagnose, organize, and prioritize client issues while consistently meeting or exceeding deadlines and expectations.
        • Coordinate with internal teams to deliver solutions to multiple clients simultaneously.
        • Effectual analytical and creative problem-solving skills.
        • Efficient listening, verbal, and written communication skills.
        • Continuous learning of new products, services, and capabilities in an ever-changing environment.
        • Proficiency with the Microsoft productivity suite.
        • Travel to client sites (est. 20-35%).Key Measures of Success
          • Client satisfaction scores
          • Client retention
          • Technology and service stack adherence
          • Accurate forecasting
          • Timely delivery of information
          • Written documentation of client communications and decisionsPreferred Experience & Qualifications
            • Bachelor's Degree in Business Administration, Technology, or equivalent
            • Previous professional experience with one or more of the following products/vendors:
              • Kaseya
              • HubSpot
              • QuoteWerks We also offer the following benefits and perks:
                • Competitive pay - starting pay range is $65,000 - $90,000/year; however, base pay may vary depending on job-related knowledge, skills, and experience.
                • Comprehensive benefits (medical, dental, vision)
                • Life and Disability Insurance
                • Telemedicine
                • 401k match
                • Certification/Education program
                • Hybrid Work Office
                • Health and wellness programLeapfrog Services provides managed IT services for businesses and nonprofits worldwide. Founded in 1998 with the philosophy that IT should enhance your business, not get in the way of it, we consider ourselves a service company that delivers the highest possible level of technical expertise with an unwavering dedication to extraordinary service. In our world, high-tech doesn't mean high jargon or high stress - it means high touch and high availability. If you love working with leading-edge technology, want to be part of a fun, service-based culture, and prefer the security of an established company with growth opportunities and excellent benefits, Leapfrog is just the pond you're looking for!PI201452059

Keywords: LeapFrog Services, Inc, Atlanta , Account Manager, Executive , Atlanta, Georgia