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VP, USPB Operational Risk Officer

Company: Citi
Location: Austell
Posted on: January 28, 2023

Job Description:

The Operational Risk Officer is responsible for effective oversight and challenge of US Branded Cards/Enabling Functions (Marketing, Analytics, Credit Risk etc.) product coverage with a heavy focus on end-to-end Controls, Monitoring and Risk Management of key processes. This role is will focus on key data elements which inform the risk profile of the business and provide insights specific to trends, themes, control failures or Operational Loss Event drivers in support of continuous monitoring and oversight of the product, function and impacting external third-party suppliers. The Operational Risk Officer performs the role through identification of system of records for data, analysis, proactive and direct engagement with 1st line business partners through daily interaction and participation in key business risk and control forums. BUSINESS COVERAGE SCOPE The scope of this role is confined to US Personal Banking Branded Cards/Enabling Functions (Marketing, Analytics, Credit Risk etc.) and the prime interfaces include but are not limited to:

  • Consumer Operational Risk coverage (Independent Senior Operational Risk Managers and their respective teams who cover other Products in US - e.g., Cards, Retail Bank, Operations, etc.)
  • PBWM GRC and MCA Challenge team
  • Subject Matter Experts (SMEs) from other Citi level ORM functions such as Fraud, Technology & Data Management
  • Independent Risk and Compliance Risk Management
  • In-Business Risk and Control partners Responsibilities:
    • Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
    • Independently assess' risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
    • Governance and oversight may include (not limited to) technology operational risk, risk for example.
    • Serves as a subject matter expert for Issues Management (KPI/KRI/Corrective Action Plans)
    • Resolves transactional level escalations coming from the vendor or internal partners
    • Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
    • Monitors goals are met through performance, risk and relationship oversight of our extended supply chain
    • Analyzes a multitude of scorecards/performance management tools in an attempt to mitigate exposure (risk/financial/regulatory)
    • Develops and maintains relationships across the business users and Lines of Defense to better understand and deliver customer requirements by responding to changes in the internal and external business environment
    • Has the ability to operate with a limited level of direct supervision.
    • Can exercise independence of judgement and autonomy.
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
    • Qualifications:
      • Work experience of 7+ years in the financial services industry with knowledge of Branded Cards/Enabling Functions (Marketing, Analytics, Credit Risk etc.) products and prior experience in Operational Risk Management and/or data analysis
      • Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed and effectively articulated
      • Foundational knowledge of business self-assessment processes (RCSA/MCA)
      • Independent thought leader with ability to effectively identify key operational risks which are most impactful to Consumer Branded Cards/Enabling Functions (Marketing, Analytics, Credit Risk etc.) business/functions
      • Ability to lead credible challenge and effectively influence and convince business to improve Controls gaps are identified
      • Effective partner with demonstrated ability to work collaboratively across different teams, functions, and Lines of Defense
      • Education:
        • Bachelor's/University degree, Master's degree preferred -

          Job Family Group:

          Risk Management -

          Job Family:

          Operational Risk

          Time Type:

          Full time

          Primary Location:

          Irving Texas United States

          Primary Location Salary Range:

          $110,890.00 - $166,340.00

          Citi is an equal opportunity and affirmative action employer.

          Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

          Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

          View the " EEO is the Law " poster. View the EEO is the Law Supplement .

          View the EEO Policy Statement .

          View the Pay Transparency Posting


          Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citi, Atlanta , VP, USPB Operational Risk Officer, Executive , Austell, Georgia

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