Manager, End-User Computing

Company: Americold
Location: Atlanta
Posted on: January 28, 2023

Job Description:

Boilerplate

Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to delivery on their commitments.

What You'll Do

Primary Responsibility: The End User Computing Manager is responsible for the supervision, technical development and guidance for the End User Computing teams across the organization. This role manages the day to day activities of the corporate offices, geographically distributed End User Computing team and End user devices across all warehouses. In addition, the End User Computing Manager is responsible for ensuring an effective and efficient level of IT Support is provided within the EUC for IT related issues or problems. their responsibilities include managing team schedules, ensuring adequate coverage during EUC support hours, preparing reports on team workloads, Budgets, working with hardware/software resellers vendors and issue resolution metrics. In addition, this person will create and maintain documentation for systems and procedures, perform asset management, maintain hardware inventory, and track software licenses for all end-users and end user equipment.

Essential Functions:

• Manage and perform supervisory duties on a daily basis for the End User Teams across all locations and offices and ensure procedures and processes are followed.

• Act as a primary point of contact for escalation from a Desktop Support level in times of major system outages, supplier issues and conflict resolution with End Users.

• Support and interact with executive level users and influence their adoption of IT best practices. Research hardware, software, and infrastructure technologies.

• Own the relationship between Americold' s Supply Chain Vendors, Warehouses and Corporate office

• Responsible for service quality, and customer satisfaction of the End-User Computing team.

What Experience You Need

• Bachelors degree in Computer Science or equivalent; or equivalent combination of education and experience required • 5-8 years managerial and leadership experience

• 10-12 years of relative technical experience, or equivalent combination of education and experience

• Supply chain MHE, retail industry relevant experience preferred

• Experience supervising a team of at least 6-8 team members

What Could Set You Apart

Strong experience with Warehouse equipment such as RF/VMU, Voice device experience preferred.

• Strong experience with Conference Room A/V systems and Microsoft O365 including MS teams.

• Advanced knowledge of Windows (All current supported versions) based personal computer and application software - MS Office all versions

• Knowledge on Internet Browser applications, Cisco VPN, SCCM, Cisco WebEx, LogMeIn, Windows Servers OS, iOS, Citrix

What We Offer

Our associates know the answer to the question What's in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Keywords: Americold, Atlanta , Manager, End-User Computing, Executive , Atlanta, Georgia