Global Professional Services Operations Director, North America Services

Company: MRI USA
Location: Atlanta
Posted on: January 28, 2023

Job Description:

POSITION SUMMARY: This is an important Director position within Global Professional Services (GPS) for North America (NA). The primary purpose of this role is to oversee, manage and continually improve operational, administrative, and strategic functions and processes for NA GPS in partnership with the Global Strategy & Operations (GSO) lead and team. A significant element of the role includes liaising and collaborating effectively with GSO management team regarding regional improvements and requirements as well as implementing and executing new initiatives and procedures.Key responsibilities include:

• Financial Management, partnering with Financial Planning & Analysis (FP&A), GSO and GPS leadership on management of best practices in order processing, timesheet submission and approval, monthly invoicing process, financial analysis, incentive plans, internal escalations, management reporting, month end processing, forecasting & budgeting.
• People Management, partnering with GSO and GPS leadership on development processes and activities such as onboarding and training, skills based programs, new services offerings & processes, and succession planning. Another main component will be centered around resource management including project scheduling and staffing and projected backlog scheduling oversight intersecting with the GPS deal process to ensure proper resourcing, forecasting, and utilization.
• Systems Rationalization, partnering with GSO and GPS leadership on internal systems & process improvements, Standard Operating Procedure (SOP) adherence, and cross departmental communication.The appealing nature of this role is its wide span of responsibility along with the level of variety it provides. -RESPONSIBILITIES: -
  • Operational, Procedural and Administrative Management & Reporting
  • Work with the Senior Vice President (SVP) of GPS, Vice President (VP) of NA GPS and the VP of GSO to set objectives for the upcoming year.
  • Report monthly to SVP of GPS, VP of NA GPS and VP of GSO as directed.
  • Ensure good working practices are adopted, and procedural standards (SOPs) followed.
  • Vet new initiatives and business proposals and assess business cases.
  • Monitor headcount and liaise with Practice Leaders to ensure NA is optimally resourced.
  • Work with Education Services, GSO and GPS Leaders to oversee the regional training & development program.
  • Manage and optimize the Statement of Work (SOW) creation process and queue. Ensure SOWs follow company standards.
  • Ensure efficient and effective sales order processing.
  • Timesheet, scheduling utilization, and backlog reporting management.
  • Month End processing and reporting.
  • Point of escalation for internal issues and challenges.
  • Monitor regional Client survey responses and work with GSO, GPS Leaders & Client Success when necessary.
  • Provide operational and clerical support and assistance to the Practice Leaders as required.
  • Manage company special projects as directed.PRE-REQUISITES: -
    • Bachelor's Degree.
    • Minimum 5 years Services Management experience.Personal and Cultural Traits:
      • Acts with integrity, honesty, tolerance, and inclusion. -
      • Takes initiative and follows through with efficiency, keeps commitments with enthusiasm.
      • Ability to work on multiple projects and deliverables simultaneously with minimal direction.
      • Constantly strives to amaze and be the best in everything they do.
      • Sets high goals and work fearlessly to exceed them with mission and purpose.
      • Enthusiastic team player at all levels (individual contributor to executive).
      • Embraces change and knows how to celebrate wins and enjoy the journey.YOUR JOURNEY AT MRI:Joining MRI Software means teaming up with the world's most innovative and comprehensive provider of real estate technology with over 50 years in the space. It means being welcomed into a family of industry professionals who are united in giving organizations the freedom to transform the way communities live, work and play. The only way to carry out that mission is to hire the absolute best employees on earth. People like you! Be a part of a progressive workplace environment where you can learn from the best and where your personal journey is taken seriously. Work alongside an established and leading proposition which continues to redefine the proptech world. Join a business where all 2,000+ of our immensely talented employees are listened to and make a real difference.And we know how to reward outstanding performance, recognize effort, and celebrate our wins in style. Enjoy unrivalled benefits such as our Flexi Friday scheme, employer contributed pensions, private medical insurance, eligibility for an annual performance bonus, tuition reimbursement and much more!Amazing growth takes amazing employees. Are you up to the challenge?COMPANY OVERVIEW:MRI Software delivers innovative applications and hosted solutions that free real estate companies to elevate their business. - Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. - With nearly five decades of expertise and insight, we have grown to include offices in across the United States, the United Kingdom, the United Arab Emirates, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, India, and Ireland with over 1800 team members to support our clients and their unique needs!MRI is proud to be an Equal Employment Opportunity employer.

Keywords: MRI USA, Atlanta , Global Professional Services Operations Director, North America Services, Executive , Atlanta, Georgia