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Senior Manager

Company: HCL Tech
Location: Atlanta
Posted on: November 26, 2022

Job Description:

Job Description (Posting)Design and Implementation experience of complex IAM solutions for large scale customers across various industry verticals. Play active role in the execution of the project and demonstrate strong technical leadership Demonstrate knowledge of market trends and competition in Identity and Access Management Domain. Demonstrate the capabilities in understanding the clients' business environment and map the requirements into IAM solutions and proactively suggest alternatives as and when required Strong oral, written communications skills Customer Facing Exposure is must (1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLAQualificationB-TechSkill (Primary)Tools and Standards-Support-SailPoint

Keywords: HCL Tech, Atlanta , Senior Manager, Executive , Atlanta, Georgia

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