Data Center Manager

Company: ACI Worldwide
Location: Norcross
Posted on: November 26, 2022

Job Description:

Job DescriptionJoin the Team Making Possibilities Happen If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it's your turn to serve the payment needs of organizations and people the world over.Job Summary: Manages the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center. Oversees systems performance, the monitoring of equipment and manages vendor relationships. Responsible for capacity planning and continual assessments for process improvement to ensure that processes are well-documented, sustainable and scalable. Monitors ongoing practices to ensure consistency with policies, compliance regulations and control requirements. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Job Responsibilities:

• Provides technical support to customers and company projects.
• Resolves customer/project problems as required, researching problems and issues on behalf of the customer/project.
• Communicates constantly with customer on technical or business issues.
• Coordinates with ACI project staff and vendor on delivery of products and resolution of customer issues. Coordinates with ACI staff to report, research and/or resolve technical issues on behalf of the customer. Has oversight and accountability for any project activity within ACI Owned Data Centers.
• Coordinates cross-functional responses to vendor-managed service requests (i.e., IBM, Facility Vendors, Cabling Vendors, etc).
• Oversees the management of the aged / escalated help desk tickets ensuring that each request is responded to according to SLA with vendor.
• Serves as the escalation point for service requests as needed for all Data Center activity. Communicates with IBM vendor management when issues with service requests arise.
• Facilitates day to day change control approvals for all DC activity.
• Coordinates, facilitates, and executes requests for services through FNTS Data Center/Coventry Data Centers.
• Reviews and provides approvals for requests as appropriate, ensuring requests are within budget and company guidelines/policies.
• Works with management to ensure that the RFS form is complete.
• Coordinates with vendor and company staff and management for additional information for the RFS as needed.
• Acts as IT services liaison between company, customers and vendor to resolve any problems.
• Acts as the technical liaison between company and vendors.
• Manages business unit coordination for all activity involving the DC locations--- Develops and implements applicable business processes and procedures.
• Perform other duties as assigned
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
• Understands and complies with Risk Management program requirements including identification of risks, key controls, and control testing as applicable to their responsibilities. Knowledge, Skills and Experience Required:
  • Bachelor's degree or equivalent experience.
  • 5 years operations, data center or related experience required. Work Environment:
    • Standard office environment
    • Travel required, may be domestic or international Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment. Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #8131)ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. #LI-KC1About UsAbout ACI Worldwide ACI Worldwide powers digital payments for more than 6,000 organizations around the world. More than 1,000 of the largest financial institutions and intermediaries, as well as thousands of global merchants, rely on ACI to execute $14 trillion each day in payments and securities. In addition, myriad organizations utilize our electronic bill presentment and payment services. Through our comprehensive suite of software solutions delivered on customers' premises, through the public cloud or through ACI's private cloud , we provide real-time, immediate payments capabilities and enable the industry's most complete omni-channel payments experience.

Keywords: ACI Worldwide, Atlanta , Data Center Manager, Executive , Norcross, Georgia