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Process Improvement Manager (Call Center) (Healthcare Background)

Company: Hexaware Technologies
Location: Atlanta
Posted on: November 26, 2022

Job Description:

*Job Qualifications: *

\* Handled Lean Six Sigma Projects from the past organization for 1 to 2 years

\*Drive the *Six Sigma culture and initiative* across the organization with commitment, passion and persistence

\* Handled Process Improvement/ Excellence

\* With H&I Bakcground (Help and Improve)

\* at least 1 - 2 yrs of BPO / Back-office process experience in PEX role

\* Six Sigma - GB Trained / Certified, BB trained / certified

\* Process Improvement - Lead / Mentored process improvement projects, understand the lean six sigma tools / principles and able to demonstrate application.

\* Experience/ exposure in Health/ Insurance - at least 2 yrs. for the career

\* Ensure *Positive contribution* to the company's Gross margins and Operating margins

\* *Lead/ participate* in Six Sigma and Lean projects

\* *Identify and Mentor* Six Sigma and Lean projects

\* *Mentor *Green Belt Trainees

\*Participate in *consulting assignments*--- Internally and at Client site

\*Support/ Enable *change management* ensuing from the projects

\*Value stream Mapping/ Process mapping

\*Follow up on action items

\* Recommend *new/ improvements to delivery models*

\*Identify and ensure implementation automation projects, process \*improvements and cost optimization opportunities

\*Support maintenance of *World Class Delivery standards*

\* Support *Initiatives from CEO's office through CEO PMO*

\* Create reports for COO, Functional heads\\Operational Heads and QPE

\* Monitor dashboards and issues for *early warning signals* and *trends*

\* Support for *RFP, RFI*, Sales Collaterals

\* Six Sigma and other (ARM grid) *trainings*

\* Participate in various meetings as part of the profile

*Behavioral Qualifications*

\* Should be self-driven and proactive

\* Should be a team player

\* Should have good analytical and communication skills

\* Should be able to maintain cordial relationship with customers

*Othe Qualifications : *

*Mandatory: *Graduate in any stream, Six Sigma Green Certification from a reputed institute/ company

*Desirable: *Six Sigma Green Belt certified

*Experience: *

1 - 2 Years in a Six Sigma Green Belt role

*Technical Competencies: (Job related)*


Good knowledge of MS Office

Descent knowledge of statistical tools

*Soft Skills: (Job related)*

Professional etiquette

Good Communication skills

Good interpersonal skills

Job Type: Full-time

Pay: $79,000.00 - $80,000.00 per year

* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Atlanta, GA 30342: Reliably commute or planning to relocate before starting work (Required)

* Call center: 3 years (Required)
* Health Care: 3 years (Required)
* Lean Six Sigma Project hadling: 2 years (Required)

* Lean Six Sigma Certification (Required)

Work Location: One location%58047475%

Keywords: Hexaware Technologies, Atlanta , Process Improvement Manager (Call Center) (Healthcare Background), Executive , Atlanta, Georgia

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