Assistant General Manager
Company: Taco Bell
Posted on: September 24, 2022
"You are applying for work with a franchisee of Taco Bell, not
Taco Bell Corp. or any of its affiliates. If hired, the franchisee
will be your only employer. Franchisees are independent business
owners who set their own wage and benefit programs that can vary
The primary responsibility of the Assistant General Manager is to
assist in the overall management of restaurant operations. This
includes, but is not limited to: adherence to Company guest service
standards, auditing, administrative, human resource, safety and
security policies and procedures; ensuring the restaurant team is
properly trained and developed; and meeting the fiscal goals of the
Short and long-term success of the restaurant is impacted by
management's role in achieving 100% customer satisfaction and 100%
compliance with and adherence to Company and government regulations
including food and safety, department of Labor, and Company
in-store image standards. Secures the Company assets with integrity
including, but not limited to Company cash, equipment and inventory
in accordance with Company policy.
PEOPLE DEVELOPMENT - Assists in the recruitment of successful Shift
Manager and Team Member candidates for the restaurant. Implements
and utilizes company-defined employee orientation program.
Facilitates development and training plans for the restaurant team.
Builds and maintains a positive and motivating work
EMPLOYEE RELATIONS - Assists in conducting performance reviews for
the restaurant team. Provides timely feedback and recognition, uses
constructive disciplinary procedures and properly documents
employee performance. Ensures communication channels and problem
resolution is available on all shifts; utilizes a 24-hour
"cool-down" when appropriate. Utilizes the communication process
such as bulletin boards, postings and Company information.
Escalates applicable matters to RGM, Above Store Leader or HR such
as: performance issues, employment decisions, leaves, background
checks, sexual harassment and other matters that substantiate their
guidance and expertise to limit legal exposure.
SERVING THE CUSTOMER - Ensures restaurant meets Company guest
standards. Lead the restaurant team by example to ensure 100% guest
satisfaction, 100% of the time. Deliver at or above Company
standards in "VOCs" and "Customer Mania" initiatives. Utilizes LAST
when resolving guest complaints and empowers the restaurant team to
resolve guest complaints.
FINANCIALS - As directed by management; track, complete and manage
the restaurant's financial controllables including, but not limited
to: use of automated tracking systems, managing employee labor,
overtime, food (COS), supplies within Company standards, conducting
audits, cash management and making daily bank deposits per Company
standards. Maintains and protects all Company assets.
OPERATIONS - Develops CORE behaviors and standards. Ensures
compliance with all training standards; maintains operational
updates and keeps restaurant manuals up to date. Follows proper
opening, closing, safety and security procedures. Maintains
cleanliness and preventive maintenance programs. Ensures compliance
with all municipal, state and federal codes with scores; health
inspections and sanitation procedures. Utilizes Food Safety
Checklist and ensure all food safety procedures are followed to the
standards set by the QA department. Communicate to the RGM or Above
Store Leader all operational variances and employee issues.
Monitors deletions and overrings to ensure adherence to Company
COMPLIANCE - Completes employee and restaurant paperwork in a
timely manner. Complies with and ensures execution of all Company
MARKETING - Implements and executes all marketing programs to their
fullest. Recognizes business generators and traffic patterns and
plans shifts accordingly.
Restaurant Team - training, providing work direction and guidance,
gaining respect; building trusting relationships.
Restaurant Management - providing operational reports and
sharing/seeking advice on problem issues; establishing and
maintaining a trusting relationship
Internal/External vendors - discussing required repairs,
maintenance or shipments; establishing a trusting relationship.
Strong customer relationships in building loyalty, protecting brand
integrity; developing and executing at or above Company standards
for the customer experience.
ALWAYS represent the Company in a positive manner.
Knowledge and Skill Requirements
Education: High School diploma or equivalent required.
Experience: One year Restaurant management experience (QSR
preferred). Advanced studies in business, restaurant management, or
related field helpful.
Specialization: (licenses, certifications, etc...) Food safety
certification according to state or local requirements. Reliable
transportation, maintain a valid driver's license and insurance for
positions that require driving: Above Store Leader, General
Manager, Assistant Manager and Shift Managers. In addition to
reliable transportation, valid driver's license and insurance, ASLs
with positions requiring significant business driving must maintain
an acceptable driving record (MVR).
- Personal Effectiveness - Takes personal ownership of tasks and
responsibilities; handles constructive criticism with maturity;
ability to operate under minimal direction and supervision, showing
self-motivation and self-direction.
- Organization - Demonstrates discipline with excellent follow
through attention to detail skills. Shows inititative and
flexibility in managing multiple tasks.
- Collaborative - a "team player," leads with an optimistic
approach, building trust with employees and rapport with
- Management Effectiveness - Gives clear work direction and
motivates towards excellence. Pursues job problems quickly and
decisively, knows when to seek assistance if needed.
Analytical- ability to read and analyze reports and count accurate
Keywords: Taco Bell, Atlanta , Assistant General Manager, Executive , Norcross, Georgia
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