REMOTE Client Success Manager
Company: Jobot
Location: Atlanta
Posted on: August 7, 2022
Job Description:
Atlanta based software company is looking for their next Sr.
Customer Success Manager. Details within!This Jobot Job is hosted
by: Jessica PorterAre you a fit? Easy Apply now by clicking the
"Apply Now" button and sending us your resume.A bit about
us:Leveraging AI and machine learning, our client's software
completely automates spend analysis and prioritizes risk based on
your unique spend profile, allowing for focused action on your most
pressing audit findings.Why join us?
- Work from anywhere policy: remote / hybrid / in-office (work
where you are most productive)
- Competitive compensation structure (base + bonus + incentive +
spiff program)
- Education reimbursement program
- Strong work-life balance / positive cultureJob DetailsEnsure
the success of an assigned set of customers through exceptional
customer service deliveryProvide customers with ongoing guidance to
maximize product adoption and value realizationManage customer
retention and renewals, and carefully manage customer attrition
riskDrive new business growth, including upsell and cross-sell
opportunity identification and follow-throughServe as a customer
advocate and advisor, providing consultative advice, best practices
coaching, and creative thought leadershipFoster and maintain
customer relationships across departmental and executive functions
and management levelsCreate client-facing deliverables and work
products, including Program Review and training documentation,
following established standards where available and appropriateKeep
up-to-date with changes to company products, tools, and
processesCommunicate effectively and maintain a proactive, positive
relationship with all departments within the company, notably
including Sales, Marketing, Client Engagement Management, Client
Support, and Client DeliveryAssist in creating processes and
procedures that will streamline Client Success processes. This
includes deliverables and templates for internal and external
stakeholdersSupport and assist the Product Development organization
by sharing customer and individual feature enhancement ideas and
suggestions or participating in Product development and
testingAssist other team members with client engagements when
appropriateAssist with mentoring and training new
employeesOccasionally present product knowledge or domain expertise
via speaking, training, or sales environments including customer
conferences, trade shows, conventions, or public speaking
engagementsTrack billable and non-billable time and
expensesInterested in hearing more? Easy Apply now by clicking the
"Apply Now" button.
Keywords: Jobot, Atlanta , REMOTE Client Success Manager, Executive , Atlanta, Georgia
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