REMOTE Client Success Manager

Company: Jobot
Location: Atlanta
Posted on: August 7, 2022

Job Description:

Atlanta based software company is looking for their next Sr. Customer Success Manager. Details within!This Jobot Job is hosted by: Jessica PorterAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.A bit about us:Leveraging AI and machine learning, our client's software completely automates spend analysis and prioritizes risk based on your unique spend profile, allowing for focused action on your most pressing audit findings.Why join us?

• Work from anywhere policy: remote / hybrid / in-office (work where you are most productive)
• Competitive compensation structure (base + bonus + incentive + spiff program)
• Education reimbursement program
• Strong work-life balance / positive cultureJob DetailsEnsure the success of an assigned set of customers through exceptional customer service deliveryProvide customers with ongoing guidance to maximize product adoption and value realizationManage customer retention and renewals, and carefully manage customer attrition riskDrive new business growth, including upsell and cross-sell opportunity identification and follow-throughServe as a customer advocate and advisor, providing consultative advice, best practices coaching, and creative thought leadershipFoster and maintain customer relationships across departmental and executive functions and management levelsCreate client-facing deliverables and work products, including Program Review and training documentation, following established standards where available and appropriateKeep up-to-date with changes to company products, tools, and processesCommunicate effectively and maintain a proactive, positive relationship with all departments within the company, notably including Sales, Marketing, Client Engagement Management, Client Support, and Client DeliveryAssist in creating processes and procedures that will streamline Client Success processes. This includes deliverables and templates for internal and external stakeholdersSupport and assist the Product Development organization by sharing customer and individual feature enhancement ideas and suggestions or participating in Product development and testingAssist other team members with client engagements when appropriateAssist with mentoring and training new employeesOccasionally present product knowledge or domain expertise via speaking, training, or sales environments including customer conferences, trade shows, conventions, or public speaking engagementsTrack billable and non-billable time and expensesInterested in hearing more? Easy Apply now by clicking the "Apply Now" button.

Keywords: Jobot, Atlanta , REMOTE Client Success Manager, Executive , Atlanta, Georgia