Senior Relations Management Specialist
Company: Canon USA
Location: Norcross
Posted on: June 26, 2022
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Job Description:
Location: US-GA-NorcrossRequisition ID: 24501Category: Sales
SupportPosition Type: Full-TimeOverviewCanon Financial Services,
Inc. (CFS) located in Norcross, GA is currently seeking a Senior
Relations Management Specialist (Sr Specialist, Rel Mgnt).
Responsible for managing customer relations within midwest region
by partnering with CSA ESS and Global sales channels to provide
market assistance and market oriented leasing programs and services
that increases customer satisfaction, customer retention, and sales
of Canon products. Responsibilities- Develop familiarity with the
larger Branch/end user-customer relationships within assigned
Channels and territory- Develop productive relationships with CSA
sales and sales management counterparts within the assigned Sales
Channel and Territory- Work with Channel counterparts to suggest to
CFS Management and assist in developing sales financing programs
and solutions and monitor metrics for Branch/customer satisfaction
and program effectiveness- Act as the CFS liaison and knowledge
source for CSA associates in the assigned sales channels market &
sales financing needs in order to facilitate and grow business
volume- Facilitate process improvement between CFS and CSA and work
with channel counterparts to create efficiencies between
organizations- Develop and present relevant trainings, as required-
Provide creative solutions to move Direct Channel business forward
when applicable- Communicates and collaborates with Credit,
Collections and CSA Sales on resolving pended credit applications
and delinquent accounts- Partners with Documentation
Administrators/Bid Group to support terms and conditions
modifications- Collaborates with Documentation Team to research
issues and to facilitate resolutions on pended Purchase Orders-
Assists with Documentation follow up activities, i.e. Follow up on
outstanding/aged POs to obtain status updates on invoices for
booking- Meets individual goals consistent with position level
requirements- Pro-actively completes the responsibilities of the
position while meeting performance standards with minimal
supervision- Plan, organize and execute projects as approved and as
assigned according to established parameters and milestones- Manage
conflict and build trust with the assigned sales channel- Leverage
relationship, sales and marketing knowledge and skills to increase
application and booking volume in the assigned CSA ESS and Global
Channels- Maintain flexibility and effectively communicate changing
conditions within CFS to Sales Channel Partners- Travel up to 25%
as required Qualifications- Bachelor's degree preferred- 7 plus
years of experience in sales, preferably leasing industry-
Energetic, team player with positive attitude and professional
demeanor- Strong desire to pursue a career in the financial
services industry- Proven ability to handle multiple tasks and meet
deadlines with accuracy- Exceptional ability to navigate and
maintain organization of multiple tasks with accuracy in a dynamic,
fast-paced environment- Intermediate knowledge level of Excel and
Microsoft Office products- Excellent interpersonal skills with a
focus on rapport/relationship building, listening, and follow up
skills- Exhibits outstanding written and verbal communication
skills and takes initiative to disseminate key departmental
information- Strong analytical, problem solving, qualitative, and
quantitative skills required- Excellent presentation skills- May
require considerable travel throughout sales territory (valid
driver's license and acceptable driving record necessary).
Additionally, because this position requires driving for company
business as an essential function of the job, must remain in
compliance with company safety guidelines and policies- Successful
candidate must be based in the Southeast region of the United
StatesThe company will not pursue or support visa sponsorship for
this position. Company OverviewAbout our Company - Canon Financial
Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A.,
Inc. About Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading
provider of consumer, business-to-business, and industrial digital
imaging solutions to the United States and to Latin America and the
Caribbean markets. With approximately $36 billion in global
revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third
overall in U.S. patents granted in 2018--- and is one of Fortune
Magazine's World's Most Admired Companies in 2019. Canon U.S.A. is
committed to the highest level of customer satisfaction and
loyalty, providing 100 percent U.S.-based service and support for
all of the products it distributes in the United States. Canon
U.S.A. is dedicated to its Kyosei philosophy of social and
environmental responsibility. In 2014, the Canon Americas
Headquarters secured LEED-- Gold certification, a recognition for
the design, construction, operations and maintenance of
high-performance green buildings. To keep apprised of the latest
news from Canon U.S.A., sign up for the Company's RSS news feed by
visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.
For media inquiries, please contact pr@cusa.canon.com. --- Based on
weekly patent counts issued by United States Patent and Trademark
Office. All referenced product names, and other marks, are
trademarks of their respective owners. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site
https://www.usa.canon.com/internet/portal/us/home/about/careers, we
cannot guarantee the validity of this posting. For a list of our
current postings, please visit us at
https://www.usa.canon.com/internet/portal/us/home/about/careers.#CFS
Posting Tags#PM19 #CFS #LI-AV1PI181098984
Keywords: Canon USA, Atlanta , Senior Relations Management Specialist, Executive , Norcross, Georgia
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