Health Services Manager - Telecommute
Company: UnitedHealth Group
Location: Atlanta
Posted on: June 25, 2022
Job Description:
Landmark Health, part of the Optum and UnitedHealth Group family
of businesses, was created to transform how healthcare is delivered
to the most medically vulnerable members in our community. Our
medical group provides home-based medical care to chronically ill
patients, many of whom are ill-equipped to navigate our
overwhelming healthcare system.ObjectiveThe Manager of Health
Services is the nursing leader for a specific Landmark market, and
partners closely with the local Regional Medical Director and
General Manager, or Executive Director, to formulate market-level
strategy and generate outcomes. - -If you are located in Lansing or
Grand Rapids, MI you will have the flexibility to telecommute* as
you take on some tough challenges. -Primary Responsibilities:The
Manager reports directly to the General Manager, or Executive
Director. - In addition, the Manager has a dotted reporting line to
the Clinical Operations team, which is a shared function across all
Landmark markets.
- Oversees the office-based telephonic care management team,
which is comprised of RN Nurse Care Managers; LPN Nurse Care
Advocates; Social Workers and other allied clinical staff
- Directs the care management team who are responsible for core
clinical processes, such as effective care planning, transitions of
care management, quality, and care collaboration with health plans
and community providers
- Oversees administrative staff, with responsibilities for
scheduling, on-call schedule management, medical records
management, and tactical care coordination
- Leads quality initiatives for the market, and represents the
market on the company's Quality Management Committee
- Interfaces with health plan leadership by reporting on key
clinical initiatives and outcomes, and through clinical case
reviewsCompetencyTo perform the job successfully, an individual
should demonstrate the following competencies:
- Problem Solving -- Identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; develops
alternative solutions; works well in group problem solving
situations; uses reason even when dealing with emotional
topics
- Technical Skills -- Assesses own strengths and weaknesses;
pursues training and development opportunities; strives to
continuously build knowledge and skills; shares expertise with
others
- Customer Service -- Manages difficult or emotional customer
situations; responds promptly to customer needs; solicits customer
feedback to improve service; responds to requests for service and
assistance; meets commitments
- Interpersonal Skills -- Focuses on solving conflict; maintains
confidentiality; listens to others; keeps emotions under control
and overcomes resistance when necessary; remains open to new
ideas
- Oral Communication -- Speaks clearly and persuasively in
positive or negative situations; listens and seeks clarification;
responds openly to questions. -Must be able to deal with frequent
change, delays, or unexpected events
- Attendance/Punctuality -- Is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives at
meetings and appointments on time
- Dependability -- Follows instructions, responds to management
direction; takes responsibility for own actions; keeps commitments;
commits to long hours of work when necessary to reach goals;
completes tasks on time or notifies appropriate person with an
alternate plan
- Initiative -- Volunteers readily; undertakes self-development
activities; seeks increased responsibilities; takes independent
actions and calculated risks; looks for and takes advantage of
opportunities; asks for and offers help when needed; generates
suggestions for improving work and workflowYou'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- Current RN License, BSN preferred, MBA or Business Experience
helpful
- 3+ years of clinical practice in a hospital, clinic, home care,
or nursing home setting
- 3+ years of increasing supervisory or management experience in
a health care settingPreferred Qualifications:
- Case management experience -
- Disease and utilization management experience -
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation.Physical
DemandsBelow are the physical requirements which are representative
of those that must be met by the employee to successfully perform
the essential functions of the job. -Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. -
- Regular requirement to sit; use hands to touch, handle or
feel
- Regular requirement to talk and listen
- Occasional requirement to stand; walk and reach with hands and
arms
- Occasional requirement to lift and/or move up to 10 pounds
- Vision abilities include close vision, peripheral vision, depth
perception and ability to adjust focusWork EnvironmentBelow is a
description of the work environment that the employee will
encounter while performing the essential functions of the job. -
- Noise level is usually moderateTo protect the health and safety
of our workforce, patients and communities we serve, UnitedHealth
Group and its affiliate companies require all employees to disclose
COVID-19 vaccination status prior to beginning employment. In
addition, some roles and locations require full COVID-19
vaccination, including boosters, as an essential job function.
UnitedHealth Group adheres to all federal, state and local COVID-19
vaccination regulations as well as all client COVID-19 vaccination
requirements and will obtain the necessary information from
candidates prior to employment to ensure compliance. Candidates
must be able to perform all essential job functions with or without
reasonable accommodation. Failure to meet the vaccination
requirement may result in rescission of an employment offer or
termination of employmentCareers with Optum. -Here's the idea. We
built an entire organization around one giant objective; make
health care work better for everyone. So when it comes to how we
use the world's large accumulation of health-related information,
or guide health and lifestyle choices or manage pharmacy benefits
for millions, our first goal is to leap beyond the status quo and
uncover new ways to serve. Optum, part of the UnitedHealth Group
family of businesses, brings together some of the greatest minds
and most advanced ideas on where health care has to go in order to
reach its fullest potential. For you, that means working on high
performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular
opportunity to do -your life's best work.(sm)*All Telecommuters
will be required to adhere to UnitedHealth Group's Telecommuter
Policy.Diversity creates a healthier atmosphere: UnitedHealth Group
is an Equal Employment Opportunity/Affirmative Action employer and
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.UnitedHealth Group is
a drug-free workplace. Candidates are required to pass a drug test
before beginning employment.
Keywords: UnitedHealth Group, Atlanta , Health Services Manager - Telecommute, Executive , Atlanta, Georgia
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