Implementation Manager-RevenueEast-EnerGov
Company: Tyler Technologies
Location: Newnan
Posted on: May 16, 2022
Job Description:
The Implementation Manager successfully manages project teams
that implement Tyler software for new and existing accounts, from
the contract signing through formal transition to the support
department on time and within budget.
Responsibilities
- Develop the implementation project plan and officially start
projects by conducting kick-off meetings with clients and sales
representatives. Project plans outline the scope, schedule, and
budget of the project, as well as each party's responsibilities and
mutual commitment to contribute adequate resources to follow the
plan.
- Work with the sales team as the contract is signed, becoming
familiar with contract requirements, program modifications, and
other site-specific background information.
- Conduct planning sessions with the client's key functional
leaders to create a series of documented management plans that
specify the project plan and scope.
- Schedule resources, assign responsibilities, and monitor
progress to ensure compliance with the project plan, immediately
notifying affected parties of any schedule changes.
- Publish a summary of key dates and issues to all Tyler
employees involved in the project, such as development,
implementation, support, and other project managers through the use
of the client SharePoint site.
- Obtain regular feedback from clients regarding project status
and quality of service and take immediate corrective action as
required.
- Communicate completion of milestones to clients and secure
formal acceptance from them.
- Upon project completion conduct meetings with clients to ensure
a smooth transition of services from implementation to
support.
- Communicate with the regional implementation manager regularly,
ensuring timely delivery of schedules and revenue projections;
relaying personnel, client, contract, and departmental issues;
seeking assistance as needed with meeting revenue goals; and
responding to directives that are issued to meet department
goals.
- Manage the implementation team to maximize performance and
deliver expected revenue goals. Oversee the professional
development, education, and scheduling of the implementation
consultants assigned to your team.
- Maintain the team's SharePoint calendar by keeping all
information current, including client site schedules, vacations,
and days reserved for projected events.
- Work toward obtaining PMP certification and maintain status
after certification.
Qualifications
- Bachelor's degree in computer science, accounting, or related
field, or comparable work experience.
- Three to five years' software experience.
- Two years' experience with Tyler products or similar
product.
- Ability to prioritize and complete multiple tasks in a
fast-paced, technical environment.
- Demonstrated ability to maintain a positive, professional
attitude.
- Excellent interpersonal and communication skills as well as
good listening skills.
- Strong negotiation, conflict resolution, and persuasion
skills.
- Valid driver's license.
- Ability to work a schedule that accommodates the needs of
clients on the west coast.
- Ability to travel.
Keywords: Tyler Technologies, Atlanta , Implementation Manager-RevenueEast-EnerGov, Executive , Newnan, Georgia
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