Community Manager - Holly Springs, GA
Company: American Homes 4 Rent
Posted on: May 16, 2022
American Homes 4 Rent
As one of the country's fastest-growing property management
companies of single-family rental homes, American Homes 4 Rent has
an exhilarating and fluid start-up culture and permanency of a
well-founded corporation, rich with diversity. As pioneers in the
industry, solidified by our place on Wall Street, American Homes 4
Rent (NYSE: AMH) is currently looking for qualified candidates.
With a culture of unprecedented growth, quality, and innovative
collaboration, we are seeking personalities to complement our
The Community Manager is responsible for the day-to-day community
management tasks and common area maintenance of assigned
developments / amenities. Ensures the physical well-being and curb
appeal of assigned communities and amenity centers along with
managing customer satisfaction and retention. Collaborates and
interfaces with departmental services lines e.g., Development,
Marketing, Leasing, Property Management, and Recurring Service
teams to achieve organizational goals and objectives. Directs the
community amenities and common space maintenance work and oversees
external contractors to ensure that the work is completed to AH4R
standards and established timelines. Familiar with relevant
policies and regulations issued by government agencies to remain in
compliance. Evaluates, mitigates, and resolves customer complaints
and emergency requests with high-level customer service. Assists
senior management with the development of the departmental budget,
monthly reporting, and staffing needs as assigned. Works under
minimal supervision. Explains facts, policies, and practices
related to the job area. May direct the work of other lower-level
staff and/or manage processes and programs.
- Oversees and manages the daily operations of the amenity
centers and common areas. Assigns and monitors all access for
residents, staff, vendors, and guests. Educates and advises
residents to use the facilities as intended and comply with posted
community rules & regulations. Sets appointments and maintains
property appearance, accurately tracks, reports, and follows
through with residents, leads and vendors. Identifies deficiencies
and provides recommendations and action plans to improve the
community's overall facilities. Participates in the development of
standard operating procedures and maintains existing procedures.
Reviews processes to ensure compliance with local statutes.
- Acts as manager on duty for the Amenity Center and is the first
line of primary contact between residents, vendors, guests,
property managers, company executives, field staff, and accounting
personnel. Oversees and leads routine inspections of communities
with janitorial, landscape, and any other service providers.
Ensures that all common area and amenity maintenance requests are
handled timely and notifies residents on progress and/or
- Drives positive interactions with current residents and
prospective applicants. Enforces community and amenities rules and
regulations, monitors activities, evaluates, mitigates, and
resolves customer complaints and emergency requests with high-level
customer service. Plans and executes community events and adheres
to departmental budget. Creates a sense of belonging for residents
that will translate into higher renewal rates.
- Conducts routine onsite inspections of the communities, common
areas, and amenities to ensure the highest standards are maintained
e.g., evaluates curb appeal, landscaping, interior inspection,
testing all major systems and appliances. Ensures the property is
clean and in rent-ready condition. Identifies, documents lease and
HOA violations; provides recommendations for corrective action to
property management and/or senior management.
- Oversees and maintains all on-site marketing tasks of assigned
communities and ensures homes are adequately marketed e.g.,
signage, lockboxes, internal /external website listings to help
drive positive online reviews.
- Minimum High school diploma / GED required.
- Minimum 3 years of experience in Property Leasing, Property
Management, HOA Management, Hospitality, Residential Construction
and/or related, preferred.
- Community Association Manager License. Minimum requirement for
those states that require e.g., Florida, Georgia, Nevada, etc. to
remain in compliance.
- Valid driver's license required.
- Intermediate experience of Microsoft Office Suite (Word,
Outlook, PowerPoint, and Excel) and Microsoft Dynamics CRM
Work where you feel right at home -
If you are a versatile professional who values culture, a concerted
environment, and the potential for exponential growth, we want to
work with you! Apply now and someone from our Talent Acquisition
team will reach out to you soon!
property management, scheduling, compliance, customer service,
administrative, collaborative, full-time, management, leadership,
residents, community, #LI-MA1, #LI-CA1
Information regarding AH4R's collection and use of your personal
information can be found at
Keywords: American Homes 4 Rent, Atlanta , Community Manager - Holly Springs, GA, Executive , Atlanta, Georgia
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