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Director, Technical Product Management, Optum Behavioral Health Core Admin Systems

Company: UnitedHealth Group
Location: Atlanta
Posted on: January 16, 2022

Job Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)As a Director of Technical Product Management for Optum Behavioral Health FACETS direct core administration platform, you help shape the platform vision, strategy, roadmap for 10+ technology teams to meet the needs of OBH's members, providers, internal & external customers. You will work with talented technology individuals, channel partners, engineering leaders, and architects to define the administrative system strategy and roadmap in Claim Administration, Benefits Configuration, and related services to bring competitive advantage to OBH in its product offering. You will have a satisfaction of seeing your ideas come to life in helping countless people lead healthier lives working with healthcare industry leader. -You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:

  • Crafts a meaningful technology vision for the platform and communicates it to engineering teams, operational partners, and other stakeholders
  • Validates enhancements with marketplace via user testing, pilots, and beta groups
  • Pro-actively identifies needs/priorities of audience and provides relevant information when sharing insights, including facts and explanation of decision-making criteria
  • Develops an intimate understanding of Clinical Process and products across the enterprise that use our products and capabilities and maintain a list of contact, SMEs and operational leaders that support them
  • Observes User interactions with product; Dialogues with stakeholders on implications and modifications; Accurately represents customer needs with internal stakeholders; and in related plans
  • Gathers and analyzes user and client feedback on our products (complaints, NPS results, user panels, etc.)
  • Collaborates with stakeholders and other Product Managers who can provide insights into business strategies, trends, and opportunities
  • Tells the story of the product both internally and externally; Provides subject matter expertise; Joins sales team on calls to offer expertise
  • Gathers and publish metrics that assess product usage and health
  • Creates and regularly updates a 1-2 year product roadmap
  • Monitors industry technology roadmaps; Recommends innovation in digital and relevant channel strategies
  • Drives innovation into our product portfolio in collaboration with business, operational and technology leaders by identifying opportunities to use emerging technologies
  • Actively works across teams and products to find synergies and duplication; works with teams to leverage opportunities or remove obstacles
  • Negotiates win-win solutions across teams and lines of business (cross application / cross portfolio)
  • Enables new connections / relationships among partners across multiple portfolio teams
  • Guilds leadership-level alignment across organization
  • Works with stakeholders to gather data and define opportunities and all supporting Cost Business Analyses (CBAs)
  • Effectively presents product opportunities in leadership discussions / funding decisions
  • Drives forecasting and planning activities It is no small task taking an idea through to implementation, so get ready for a challenge. Never content with "good enough," you will need the perseverance to constantly enhance, track performance and improve your product in a highly matrixed environment. - You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • Undergraduate degree or equivalent work experience -
    • 6+ -years of experience working in the healthcare industry -
    • 5+ years of experience in Core FACETS product V5.6 and above specifically in Claims, Members, Provider, Benefits, Workflow Configuration areas
    • 4+ years of product ownership or product management (or equivalent) experience
    • 4+ years of experience working in an agile or scaled agile development environment
    • Experience with FACETS product upgrade release features analysis, assessment, business implementations, and adoption
    • Solid understanding about the structure and significance of key HIPAA X12 EDI transactions like 837, 835, 277CA, etc.
    • Solid understanding of Core Claims processing, Facets UI, Facets Workflow, NetworX pricer
    • Solid understanding of Configuration of Products, Product components, Limits, Deductibles, Accumulators, Service payments
    • Provide support through analyzing customer requirements and provide recommendations through interactions with the customer
    • Demonstrated ability to work collaboratively and influence others
    • Familiarity with software development concepts and comfortable reading and interpreting technical documentation and working with developers, solution architects and other technical staff
    • Awareness of emerging technologies such as IoT, AI/ML, blockchain, NLP, and genomics and how they may impact the healthcare industry
    • Comfortable facing out to internal and external customers and users and all levels -
    • Demonstrated presentation skills and experience presenting to medium sized groupsPreferred Qualifications:
      • Agile product owner or agile leader certification
      • Experience working in clinical software product development
      • Experience working with clinical operations
      • Architecture or other technical experience
      • Strategic thinker -
      • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure complianceTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado, Connecticut and/or Nevada residents is $110,200 to $211,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. - - - - -UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. - - -Job Keywords: -Director, Technical Product Management, Optum Behavioral Health Core Admin Systems, Product Manager, Product Development, Health Care, Healthcare, Clinical, Technology, FACETS, TPM, Technical Product Management, Claims Processing, Core Administrative Systems, Trizetto, Behavioral Health, Optum, Optum Technology, UHG, UnitedHealth Group, Eden Prairie, MN, Minnesota, Telecommute, Telecommuter, Telecommuting, Work at Home, Work from Home, Remote

Keywords: UnitedHealth Group, Atlanta , Director, Technical Product Management, Optum Behavioral Health Core Admin Systems , Executive , Atlanta, Georgia

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