Manager of Provider Relations Service & Advocacy - Telecommute in KS, MO, MN or NE

Company: UnitedHealth Group
Location: Atlanta
Posted on: November 23, 2021

Job Description:

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)The Manager of Provider Relations Service & Advocacy serves as an operational leader by managing and overseeing staff engagement with strategic provider relationship to support the Advocate Service Model. This position is responsible for the daily oversight of service model failures within the market impacting provider satisfaction, collaborates with internal and external business partners to ensure staff performance on multiple market-aligned operations functions and communicating with market leadership on staff's provider engagement and performance. The scope of this role will expand as additional operations functions are aligned to market teams.This role will develop and execute the Chart Retrieval/Chase engagement strategy with key Provider Accounts; identifying and collaborating with key stakeholders of our largest Providers. Leaning on industry knowledge, built relationships and marketing savvy, the role will educate key Provider accounts on the benefits of the Retrieval program to gain alignment and participation. In this work, the role with partner with the UHN Contracting team and OptumHealth to execute the enterprise's strategy; focusing on the risk adjustment and audit components of the Chart Retrieval/Chase work.This is a field-based role with on-site visits and meetings with physician groups or hospital systems.If you are located in Kansas, Missouri, Minnesota or Nebraska, you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities:

• Leads staff to ensure they are adequately trained on claims platforms to ensure adequate root cause claims analysis
• Engages with Advocates on issue resolution to ensure issues are handled timely with a positive outcome
• Supports Advocates with resources to escalate provider issues that require business partners engagement for resolution
• Oversees and manages staff educational needs affecting staff and providers
• Engages and monitors staff's engagement with the markets providers on operational visits, JOC, PIE's, Town Halls, Industry Meetings, and all other provider events to ensure providers are trained on UHG policies and processes to ensure practice administrative efficiency
• Coordinates large events (Provider Information Expo's) with market team to ensure events delivers maximum value and collaboration with providers
• Work effectively across the UHG Enterprise including collaborating with key business area (Maybe list key areas, UHN, Optum, Clinical, EDI technology) to resolved provider issues and improve outcomes proactively for providers
• Serves as a primary contact and resolution lead for UHG executive provider escalations in their assigned market(s). Interact with key leaders from large health systems and provider organizations
• Manages yearly staff evaluations and support staff with career developmentYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • 5+ years of provider relations or network management experience
  • 3+ years of management experience
  • Intermediate level of proficiency with MS Excel
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliancePreferred Qualifications:
    • Undergraduate or higher degree
    • 3+ years of project management expertise
    • Experience working in a physician's office and/or hospital in the billing department
    • Experience managing remote workers
    • Expert level of knowledge of claims / systems processes, contracting and reimbursement methodologies
    • Familiarity of the market dynamics and health systems / provider groups
    • Exceptional presentation skills
    • Solid analytical, critical reasoning and organizational skills
    • Good organization and planning skills with ability to work independently
    • Ability to prioritize and meet deadlines from multi-staff members within the department
    • Sound interpersonal skills with ability to interface effectively both externally and internally with a wide range of people including executives, physicians, office staff and other health plan staff
    • Ability to effectively drive results in a dynamic, matrixed environment with a high degree of organizational change, growth, and ambiguityUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: Manager of Provider Relations, Prov. Relation Manager, Network Manager, Manager, Management, Leadership, Network Management, Provider Relations, Claims Resolution, Telecommute, Telecommuting, Telecommuter, KS, MO, MN, NE, Kansas, Missouri, Minnesota, Nebraska

Keywords: UnitedHealth Group, Atlanta , Manager of Provider Relations Service & Advocacy - Telecommute in KS, MO, MN or NE, Executive , Atlanta, Georgia