Manager Enterprise Environments

Company: Northeast Georgia Health System
Location: Gainesville
Posted on: November 22, 2021

Job Description:

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.Manager, Enterprise IT Environments*Sign-On Bonus and Relocation assistance offered for qualified candidates*Job Summary:The Enterprise IT Environments Manager will lead a team of Analysts and is responsible for maintaining multiple system environments as they relate to our core systems. The Manager will define and implement the change control processes and coordinatekey environment activities including updates, upgrades and build migration. The scope of environment management will encompass user interfaces, user devices, applications, interfaces, servers and network as it pertains to specific environment management. Working with customers and NGHS teams to determine priorities as well mentoring of other team members is also an integral role of the position. An emphasis will be placed on Epic, Service Now, and SharePoint/Teams environments but may include others as assigned.Minimum Job Qualifications:

• Bachelor's degree.
• Minimum of 7 years' experience as a healthcare application or technology analyst with working knowledge of various system builds and architecture.
• Must have experience supporting applications and hardware (desktop, server, network).
• Demonstrated troubleshooting skills across the scope of an environment is a must as well as being able to communicate effectively with technical and non-technical resources.Job Specific and Unique Knowledge, Skills and Abilities:
  • Must possess excellent problem-solving capabilities and customer/vendor relationship management.
  • Comfortable presenting to senior management, physicians and all levels of staff.
  • Service-oriented; able to communicate technical solutions to non-technical customers.
  • Ability to learn rapidly and to apply formal training to new software environments.
  • Assertive and able to hold team members accountable for following established policy and procedure.
  • Must have experience in requirements gathering, reviews, solution design, estimation and general planning for project execution,
  • monitoring and control. Essential Tasks and Responsibilities:
    • Developing, communicating, and managing the environment strategy, including upgrade schedules, change management protocols, data migration methods, and routine maintenance schedules.
    • Establishing a sign-off process for Release Authorizations (RAs) from system vendors in assigned environments.
    • Participating in or leading change control, upgrade planning, downtime planning, and go-live planning committees.
    • Manages a team of architects and analyst to provide support to the organization.
    • Manage the customer relationships for the operational managers and directors of NGHS services by gathering and exchanging
    • information, obtaining solutions to problems, and coordinating services to ensure optimal outcomes are achieved.
    • Works with other teams in rollout and support of new application functionality, releases, and/or upgrade for assigned environments.
    • Tracking update and patch levels for assigned production and non-production environment and servers.
    • Creating documentation for use in infrastructure configuration, maintenance, and upgrade planning.
    • Communicating information about environment activities (refreshes, downtimes, upgrades, patches) and enforcing proper environment use for build, testing, and training to project team and end users.Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.NGHS: Opportunities start here.Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Keywords: Northeast Georgia Health System, Atlanta , Manager Enterprise Environments, Executive , Gainesville, Georgia