Client Success Manager

Company: Cox Automotive
Location: Atlanta
Posted on: November 22, 2021

Job Description:

Primary Location: 3003 Summit Blvd, Atlanta, GA, USADivision: Cox AutomotiveJob Level: Individual ContributorTravel: Yes, 50 % of the TimeSchedule: Full-timeShift: Day JobRequisition Number: Cox Automotive is at the forefront of a changing industry - the automotive industry. As we develop new software and digital solutions that lead the charge, our sales teams bring those innovative solutions to their clients to help solve some of their biggest challenges. If its your objective to represent one of the top automotive companies in the industry, that is transforming the way the world buys, sells and owns vehicles, then Cox Automotive is your destinationWhat Youll Do:As the Enterprise Client Success Manager, you will grow and strengthen enterprise client partnerships within the Cox Automotive enterprise sales model. This is a client facing role that will service as a primary resource for client account management, sales enablement, cross-business unit integrations, program coordination, and product performance optimization. You will support unique initiatives and requests, as well developing new and creative solutions for your assigned clients. Overall, you will build relationships with our key clients and provide the highest level of excellent client support and service.Some of your day-to-day responsibilities will include:Establish and build relationship with assigned sales lead, and for some segments the Client Partner, to help promote strategic vision for client(s)Work with the assigned sales lead to build, optimize, and execute on the clients account plan and assess strategyOptimize current business model for assigned clients by making strategic recommendations in leveraging Cox Automotive to help grow their business, expand product utilization Gather, utilize, and leverage data from internal or external sources to support strategy decisions Assist and participate in any account planning activities to understand client goals and objectives Ensure client needs and expectations are met and/or exceededAssist with sales cycle support by working with internal partners/teams within the organization and holding them accountable for executing on client initiatives, resolving client issuesResponsible for development of, delivery to, or organization of product demonstrations to all assigned clients Speak to the technology integration & implementation procedures of a new product or service with a client, or include appropriate resources when needed Engage appropriate resources to respond to functional and technical elements of RFIs/RFPs/RFQsProtect and retain existing business by providing post-sale and optimization supportWhats in it for you?As a dynamite Enterprise Client Success Manager, you deserve success in your life as well, and at Cox, we define "success" as being a part of a company that gives you lots of opportunities and options.First, weve created an exceptional salary package. We are an inclusive, environment where different perspectives are valued and celebrated. Looking for tools and training to up your game? Weve got them. And we offer a work/life balance that allows you to enjoy flexibility, family, and friends.We believe in taking good care of our team, so youll also have access to benefits like an impressive base salary, plus additional incentives, 401(K) with company match and quality healthcare & life insurance options.Cox gives you flexible paid time-off, provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement and more.Bottom line, we take good care of our employees. Want to join us? Qualifications: Heres what were looking for:Required:Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)5 years of relevant work experience.BA/BS Degreeor equivalent combination of education and work-related experience.Role will require travel, may require up to 50% travel to client sites or internal company eventsPreferred:5 years of experience preferred in client management, automotive industry preferredPrevious knowledge of Cox Automotive products and services preferredCapable of leveraging data to justify strategy and optimization recommendationsAbility to effectively present in front of multiple stakeholders, including client C-suite personnelRudimentary understanding of program management application tool(s) and processesWork cross-functionally and collaboratively with other teamsAbility to prioritize and manage multiple tasksProficient knowledge of MS Office, Salesforce CRMMBA preferredCome join the Cox family of businesses and make your mark today.#Remote-Central #Remote-SE #Remote-NE
Who We AreAbout Cox AutomotiveTheres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto. About Cox We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: Cox Automotive, Atlanta , Client Success Manager, Executive , Atlanta, Georgia