Technical Account Manager

Company: Cypress.io
Location: Atlanta
Posted on: February 26, 2021

Job Description:

Company DescriptionCypress.io is a revolutionary open source testing software for web applications, used and loved by tens of thousands of developers and QA engineers across the globe. We believe testing needs a lot of love, and we are here to foster a tool, a service, and a community that can teach and benefit everyone. Cypress recently completed our Series A financing, led by Bessemer Venture Partners, to power our next phase of rapid growth.Job DescriptionAs a Technical Account Manager at Cypress.io, you will be responsible for nurturing our top accounts to drive greater satisfaction and expansion revenue.Responsibilities* Become an expert in all of Cypress' products and services.* Empathize, advocate for, and maintain positive relationships with the Cypress community.* Collaborate with our Developer Experience, Marketing, and Product teams to develop programs to drive account expansion.* Keep up with test automation industry trends.* Nurture top accounts by ensuring they succeed with Cypress in every way possible. * Ensure customer product feedback is being provided to other teams internally.* Identify and monitor account success metrics.* Spearhead cross-functional initiatives to increase customer engagement.* Identify account expansion opportunities and collaborate with an Account Executive through close.* Own the onboarding of new accounts.* Analyze web application and test code to identify and correct problems and identify limitations.* Effectively communicate resolution plans, progress, and status of requests externally and internally.* Perform QBRs to review account health with stakeholders, capture requirements to remove blockers to account expansion, and provide essential information to marketing and product management.* Document all interactions in a CRM system.* Communicate user feedback to internal teams to help enhance customer interactions and self-discovery of Cypress' products, services, and processes.* Leverage documentation, institutional team knowledge, and other information sources to help solve problems.* Contribute to documentation as needed to ensure our users have access to current, quality, accurate resources.* Create leverage by developing automated workflows for repetitive tasks.* Take ownership of requests, and work with other teams to drive timely resolution on advanced requests.* Evaluate trends based on customer interactions and craft procedures and suggest tooling to more efficiently handle their needs.QualificationsRequired Skills and Requirements:* An empathetic approach to all interactions.* Natural curiosity.* Intrinsic Sales DNA.* JavaScript software development & testing experience.* A firm understanding of how web applications are built and work.* Ability to convey technical information at an audience-appropriate level.* Ability to work with partial information, and good judgment on when to ask questions. and when to run independently.* Passionate about developer tools.* A keen eye for process optimization.* Exemplary communication skills, both written and verbal.* Experience in a similar role combining sales and success at a SaaS company.Preferred Skills And Requirements* Experience in the Dev Tools space.* Experience providing SaaS and technical support to Developers and QA Engineers.* Working in a developer advocate role.Additional InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: Cypress.io, Atlanta , Technical Account Manager, Executive , Atlanta, Georgia