Technical Account Manager
Company: Cypress.io
Location: Atlanta
Posted on: February 26, 2021
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Job Description:
Company DescriptionCypress.io is a revolutionary open source
testing software for web applications, used and loved by tens of
thousands of developers and QA engineers across the globe. We
believe testing needs a lot of love, and we are here to foster a
tool, a service, and a community that can teach and benefit
everyone. Cypress recently completed our Series A financing, led by
Bessemer Venture Partners, to power our next phase of rapid
growth.Job DescriptionAs a Technical Account Manager at Cypress.io,
you will be responsible for nurturing our top accounts to drive
greater satisfaction and expansion revenue.Responsibilities* Become
an expert in all of Cypress' products and services.* Empathize,
advocate for, and maintain positive relationships with the Cypress
community.* Collaborate with our Developer Experience, Marketing,
and Product teams to develop programs to drive account expansion.*
Keep up with test automation industry trends.* Nurture top accounts
by ensuring they succeed with Cypress in every way possible. *
Ensure customer product feedback is being provided to other teams
internally.* Identify and monitor account success metrics.*
Spearhead cross-functional initiatives to increase customer
engagement.* Identify account expansion opportunities and
collaborate with an Account Executive through close.* Own the
onboarding of new accounts.* Analyze web application and test code
to identify and correct problems and identify limitations.*
Effectively communicate resolution plans, progress, and status of
requests externally and internally.* Perform QBRs to review account
health with stakeholders, capture requirements to remove blockers
to account expansion, and provide essential information to
marketing and product management.* Document all interactions in a
CRM system.* Communicate user feedback to internal teams to help
enhance customer interactions and self-discovery of Cypress'
products, services, and processes.* Leverage documentation,
institutional team knowledge, and other information sources to help
solve problems.* Contribute to documentation as needed to ensure
our users have access to current, quality, accurate resources.*
Create leverage by developing automated workflows for repetitive
tasks.* Take ownership of requests, and work with other teams to
drive timely resolution on advanced requests.* Evaluate trends
based on customer interactions and craft procedures and suggest
tooling to more efficiently handle their
needs.QualificationsRequired Skills and Requirements:* An
empathetic approach to all interactions.* Natural curiosity.*
Intrinsic Sales DNA.* JavaScript software development & testing
experience.* A firm understanding of how web applications are built
and work.* Ability to convey technical information at an
audience-appropriate level.* Ability to work with partial
information, and good judgment on when to ask questions. and when
to run independently.* Passionate about developer tools.* A keen
eye for process optimization.* Exemplary communication skills, both
written and verbal.* Experience in a similar role combining sales
and success at a SaaS company.Preferred Skills And Requirements*
Experience in the Dev Tools space.* Experience providing SaaS and
technical support to Developers and QA Engineers.* Working in a
developer advocate role.Additional InformationAll your information
will be kept confidential according to EEO guidelines.
Keywords: Cypress.io, Atlanta , Technical Account Manager, Executive , Atlanta, Georgia
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