AtlantaRecruiter Since 2001
the smart solution for Atlanta jobs

Technical Account Manager

Company: Cypress.io
Location: Atlanta
Posted on: February 26, 2021

Job Description:

Company DescriptionCypress.io is a revolutionary open source testing software for web applications, used and loved by tens of thousands of developers and QA engineers across the globe. We believe testing needs a lot of love, and we are here to foster a tool, a service, and a community that can teach and benefit everyone. Cypress recently completed our Series A financing, led by Bessemer Venture Partners, to power our next phase of rapid growth.Job DescriptionAs a Technical Account Manager at Cypress.io, you will be responsible for nurturing our top accounts to drive greater satisfaction and expansion revenue.Responsibilities* Become an expert in all of Cypress' products and services.* Empathize, advocate for, and maintain positive relationships with the Cypress community.* Collaborate with our Developer Experience, Marketing, and Product teams to develop programs to drive account expansion.* Keep up with test automation industry trends.* Nurture top accounts by ensuring they succeed with Cypress in every way possible. * Ensure customer product feedback is being provided to other teams internally.* Identify and monitor account success metrics.* Spearhead cross-functional initiatives to increase customer engagement.* Identify account expansion opportunities and collaborate with an Account Executive through close.* Own the onboarding of new accounts.* Analyze web application and test code to identify and correct problems and identify limitations.* Effectively communicate resolution plans, progress, and status of requests externally and internally.* Perform QBRs to review account health with stakeholders, capture requirements to remove blockers to account expansion, and provide essential information to marketing and product management.* Document all interactions in a CRM system.* Communicate user feedback to internal teams to help enhance customer interactions and self-discovery of Cypress' products, services, and processes.* Leverage documentation, institutional team knowledge, and other information sources to help solve problems.* Contribute to documentation as needed to ensure our users have access to current, quality, accurate resources.* Create leverage by developing automated workflows for repetitive tasks.* Take ownership of requests, and work with other teams to drive timely resolution on advanced requests.* Evaluate trends based on customer interactions and craft procedures and suggest tooling to more efficiently handle their needs.QualificationsRequired Skills and Requirements:* An empathetic approach to all interactions.* Natural curiosity.* Intrinsic Sales DNA.* JavaScript software development & testing experience.* A firm understanding of how web applications are built and work.* Ability to convey technical information at an audience-appropriate level.* Ability to work with partial information, and good judgment on when to ask questions. and when to run independently.* Passionate about developer tools.* A keen eye for process optimization.* Exemplary communication skills, both written and verbal.* Experience in a similar role combining sales and success at a SaaS company.Preferred Skills And Requirements* Experience in the Dev Tools space.* Experience providing SaaS and technical support to Developers and QA Engineers.* Working in a developer advocate role.Additional InformationAll your information will be kept confidential according to EEO guidelines.

Keywords: Cypress.io, Atlanta , Technical Account Manager, Executive , Atlanta, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Client Management Director
Description: Primary Location: 3003 Summit Blvd, Atlanta, GA, USADivision: Cox AutomotiveJob Level: Director/Senior DirectorTravel: Yes, 50 of the TimeSchedule: Full-timeShift: Day JobRequisition Number: 211669 (more...)
Company: Cox Automotive
Location: Atlanta
Posted on: 02/27/2021

Emergency Medicine - EM Physician Medical Director
Description: Emergency Medicine opening in Riverdale, Georgia. This and other physician jobs brought to you by DocCafe.com Envision Physician Services and Southern Regional Medical Center are seeking an Emergency (more...)
Company: Envision Physician Services
Location: Riverdale
Posted on: 02/27/2021

Senior Environmental Health and Safety Specialist (Product Data Management)
Description: br br Company Overview Previously known as HD Supply - Construction Industrial and now know as White Cap Supply Holdings, LLC White Cap , White Cap is made up of four distinct businesses called (more...)
Company: White Cap
Location: Atlanta
Posted on: 02/27/2021


Cold Storage Construction Project Manager
Description: MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an (more...)
Company: Michael Page
Location: Atlanta
Posted on: 02/27/2021

Travel Case Manager, 8H Days 7:00 AM - 3:00 PM
Description: Travel Case Manager Atlanta, GALocation: - - - - - - - - -Atlanta, GAStart Date: - - - - - - -3/15/2021Shift Details: - - -8H Days 7:00 AM-3:00 PM - - - - - - - - - - - - - - - - - - - - - - - - -40 (more...)
Company: Triage Staffing
Location: Atlanta
Posted on: 02/27/2021

Waste Management General Labor
Description: Are you looking for immediate work and that makes an immediate positive impact Are you the type of person who loves diversity in your work day We are now hiring for Waste Management General Labor--with (more...)
Company: PeopleReady
Location: Oakwood
Posted on: 02/27/2021

Chief Finance Officer - (CFO)
Description: Kava Labs is seeking a Chief Finance Officer for the Kava lending platform, a blockchain solution enabling decentralized stable coins, bonds, and lending for crypto users. As our financial leader you (more...)
Company: Kava Labs, Inc.
Location: Atlanta
Posted on: 02/27/2021

EHS & RM Manager
Description: Employee Type: br br Full time br br Location: br br GA Forest Park br br Job Type: br br Environmental Health Safety br br Job Posting Title: br br EHS RM Manager br (more...)
Company: TREEHOUSE FOODS
Location: Forest Park
Posted on: 02/27/2021

Product Development Manager
Description: American Homes 4 Rent As one of the country's fastest-growing property management companies of single-family rental homes, American Homes 4 Rent has an exhilarating and fluid start-up culture and permanency (more...)
Company: American Homes 4 Rent
Location: Atlanta
Posted on: 02/27/2021

Customer Success Manager
Description: Technical Customer Success Manager CSM Excellent opportunity for a Technical Customer Success Manager to join a fast paced and growing technology company. You will be partnering with our clients to help (more...)
Company: Visionaire Partners
Location: Atlanta
Posted on: 02/27/2021

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Atlanta RSS job feeds