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Vice President, Digital Customer Experience

Company: FLEETCOR, LLC
Location: Atlanta
Posted on: January 17, 2020

Job Description:

Vice President, Digital Customer Experience Job Introduction FLEETCOR has initiated a search for a Vice President, Digital Customer Experience for the North America Fuel business. We are seeking an experienced leader to own the revenue, product strategy, innovation, and the go-to-marketing strategy for the North America Fuel local business targeting enterprise clients. In North America, FLEETCOR has driven consistent double digit growth through continuous product innovation in its fuel card products. Within these products we have developed variations that meet the unique needs of a variety of different customer segments ranging from small medium businesses with less than 10 vehicles to major commercial and governmental customers with greater than 10,000 vehicles. Reporting initially to the Group President, the VP's primary responsibilities will be to serve in 'product owner' role for key digital services - web sites, mobile apps ,messaging (text, email), chatbots to create best in class user experience, customer satisfaction and retention, marketing of new products and services to existing customers. This role will be based at FLEETCOR's headquarters Atlanta (Buckhead), GARole Responsibility - Play a key part in the development of our overall product strategy and planning (here and below, in respect of digtial service platforms ) - Lead a team of product managers who are working on a variety of product initiatives, and provide strong mentorship to help them continue succeeding in their careers - Accelerate our rate of product innovation by bringing best practices in measurement, analysis and product discovery - Drive the vision, execution, and planning for our consumer product, working closely with a talented team of engineers, analysts, designers, and marketers - Directly shape our evolution and play a hands-on role throughout the product development cycle - Own cross-team information sharing efforts, to ensure insights about the business are feeding back into our product innovation efforts for Fleetcors products. - Own the medium-long term Product vision, and advocate for the development of significant features or UX improvements even if they require numerous development sprint cycles to accomplish. - Define the long-term data warehouse requirements to ensure we can efficiently report on key performance metrics for the company and our customers. - Deliver the operating plan for growth including market share, revenue, profit and return on investment for all channels/categories of the business. - Continuously monitor the competitive landscape to identify opportunities to extend the capability of our own platforms. The Ideal Candidate - 10 years of product development experience. Financial Technology preferred. - Prior experience managing high-performing product teams - Highly analytical with proven experience in making tough data-informed choices using a variety of tools (user research, competitive analysis, A/B testing, etc.) - Proven ability to build and ship high-impact products, working closely with teams of designers, engineers, and analysts - Passion for understanding what motivates customers and ability to respond with creative, impactful product strategies - Self-motivated, biased to action, excellent communicator Critical Leadership Capabilities - Prioritization - ability to work on the right work at the right time - Execution - results orientation - Innovation - develop new ways to get it done - Urgency - ability to move swiftly About the Company FLEETCOR Technologies (NYSE:FLT) is a leading global provider of commercial payment solutions. The Company helps businesses of all sizes better control, simplify and secure payment of their fuel, toll, lodging and other general payables. With its proprietary payment acceptance networks, FLEETCOR provides affiliated merchants with incremental sales and loyalty. FLEETCOR serves businesses, partners and merchants in North America, Latin America, Europe, and Australasia. For more information, please visit ****************. Founded in 2000 and headquartered in Peachtree Corners, Georgia, FLEETCOR generates more than $2.25 billion in revenue through brands such as Fuelman and Comdata. We employ more than 8,000 valued associates worldwide. FLEETCOR enjoys global recognition including: - Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista - Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row! - Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, rising 92 spots to #896 - S & P 500 - In 2018, FLEETCOR joined the S & P stock index comprised of the 500 leading US stocks based on market cap (company value) FLEETCOR has a culture founded on integrity, collaboration, innovation, execution and people. This offers each employee the opportunity to 'thrive & grow' thru career development, volunteer, community and wellness initiativesallowing each individual to create a balance between professional goals and personal achievement. Equal Opportunity/Affirmative Action Employer If you need a reasonable accommodation for any part of the employment process, please contact your local Human Resources Business Partner and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency. FLEETCOR Apply Frequency Bi-Weekly Job Reference fleetcor/TP/85794/1993 Contract Type Full time Closing Date 06 February, 2020 Job Category Marketing/Product Business Unit North American Fuel (NAF) Location Atlanta, Georgia , United States Date posted 06 January, 2020

Keywords: FLEETCOR, LLC, Atlanta , Vice President, Digital Customer Experience, Executive , Atlanta, Georgia

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